Bell Outsourcing in Bell Sympatico http://www.dslreports.com/forum/r20470956 en Wed, 20 Aug 2008 22:00:47 EDT Wed, 20 Aug 2008 22:00:47 EDT Re: Bell Outsourcing http://www.dslreports.com/forum/remark,20472951 emerald_b : foamy rules!!!! squirrelly wrath lol:P]]> http://www.dslreports.com/forum/remark,20472951 Mon, 12 May 2008 22:45:39 EDT Re: Bell Outsourcing http://www.dslreports.com/forum/remark,20472457 adampak20 : Oh my god, that's the funniest video i've ever seen!]]> http://www.dslreports.com/forum/remark,20472457 Mon, 12 May 2008 21:13:24 EDT Re: Bell Outsourcing http://www.dslreports.com/forum/remark,20471599 nhs ice : So what is next? they going to move all their network equipments to oversea? ]]> http://www.dslreports.com/forum/remark,20471599 Mon, 12 May 2008 18:34:54 EDT Re: Bell Outsourcing http://www.dslreports.com/forum/remark,20471355 anon :
said by Dslam :
This video is probably what the employees in the overseas call centers think of some screaming Canadian. If you offend easily, don't watch this.

»www.illwillpress.com/tech42.html


That is hilarious. It is also, undoubtedly, quite truthful.]]> http://www.dslreports.com/forum/remark,20471355 Mon, 12 May 2008 17:47:16 EDT Re: Bell Outsourcing http://www.dslreports.com/forum/remark,20471153 Slot Zero :
said by BigSensFan See Profile :

I have dealt with the CSR's in India and have had no problems
Sorry, I didn't mean to sound as though I was lumping all into one pile. My experiences after many, many calls has been quite negative with perhaps one or two positive experiences. I'm guessing I've made at least 100 calls to tech support over the years with some 20 calls in the month of March 2008 alone.

To me, a 2% success rate is not acceptable. If you've only called in once or twice and had good experiences, congrats. But from what I've heard from my friends and family, you're in the minority.

Edit: Correct typo, clarify.]]> http://www.dslreports.com/forum/remark,20471153 Mon, 12 May 2008 17:14:15 EDT Re: Bell Outsourcing http://www.dslreports.com/forum/remark,20471143 Dslam : This video is probably what the employees in the overseas call centers think of some screaming Canadian. If you offend easily, don't watch this.

»www.illwillpress.com/tech42.html]]> http://www.dslreports.com/forum/remark,20471143 Mon, 12 May 2008 17:12:48 EDT Re: Bell Outsourcing http://www.dslreports.com/forum/remark,20471119 sbrook : You're lucky, normally I can't get a decent phone line ... barely make out a word they're saying and the lag is just apalling.]]> http://www.dslreports.com/forum/remark,20471119 Mon, 12 May 2008 17:08:21 EDT Re: Bell Outsourcing http://www.dslreports.com/forum/remark,20471090 BigSensFan : I have dealt with the CSR's in India and have had no problems (other than they are told nothing but that was the case with Canadian based CSR's as well)]]> http://www.dslreports.com/forum/remark,20471090 Mon, 12 May 2008 17:04:14 EDT Bell Outsourcing http://www.dslreports.com/forum/remark,20470956 Slot Zero : I realize this has been discussed many, many times here but something a relative of mine who works for Bell told me this past week has been bugging me.

He told me that Bell is opening a call center in Malaysia and they'll be paying each rep $2 CDN an hour ($12/hour in Malaysian terms).

It would appear since Bell is now opening yet another call center in yet another 3rd world country that customer's experiences with the great tech support from India have gone unheard and Bell prefers obscene profits over customer satisfaction. Surprise!

I realize it's difficult to staff call centers in Canada due to various reasons, but when your customers are literally screaming in frustration at the reps from other countries who, in many cases can barely speak the language, let alone understand what it is you're trying to tell them, isn't it a rather bad idea to open yet more call centers in other 3rd world countries?]]> http://www.dslreports.com/forum/remark,20470956 Mon, 12 May 2008 16:40:50 EDT