BigSensFan
Premium
join:2003-07-16
Marmora, ON | reply to Slot Zero
Re: Bell Outsourcing
I have dealt with the CSR's in India and have had no problems (other than they are told nothing but that was the case with Canadian based CSR's as well) |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | You're lucky, normally I can't get a decent phone line ... barely make out a word they're saying and the lag is just apalling. |
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Slot Zero
join:2003-08-13
Kingston, ON
 ·Bell Sympatico
·TekSavvy Solutions..
edit:
May 12th, @05:33PM
| reply to BigSensFan
said by BigSensFan  :I have dealt with the CSR's in India and have had no problems Sorry, I didn't mean to sound as though I was lumping all into one pile. My experiences after many, many calls has been quite negative with perhaps one or two positive experiences. I'm guessing I've made at least 100 calls to tech support over the years with some 20 calls in the month of March 2008 alone.
To me, a 2% success rate is not acceptable. If you've only called in once or twice and had good experiences, congrats. But from what I've heard from my friends and family, you're in the minority.
Edit: Correct typo, clarify. |
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