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Worcester, MA
reply to mutetiger

Re: [HSI] Charter to monitor surfing, insert its own targeted ad

said by mutetiger :

Would it be possible for anyone who received a letter from Charter to post the full text of the letter?
Here it is, complete:

Dear xxxxx,

I am writing to inform you of an enhancement coming soon to your web browsing experience via Charter's High-Speed Internet service. While continuing to deliver the same fast and reliable internet service you've always received, innovative new technology enables Charter to provide you with an enhanced online experience that is more customized to your interests and activities.

As a result, the advertising you typically see online will better reflect the interests you express through your web-surfing activity. You will not see more ads - just ads that are more relevant to you.

This service was designed to ensure that your privacy as a Charter customer will continue to be protected. Your personal information will remain confidential and your online activity will never be linked by anyone to your individual identity through this service. The service is completely anonymous and does not collect or use any information that identifies you or your family.

As your trusted communications provider, it is important to us that you continue to be in complete control of your online experience. If you would like to learn more about this exciting new service please visit www.charter.com/onlineadvertising. For information on Charter's privacy policy and how to opt out of this service, visit www.charter.com/onlineprivacy.

Charter is committed to offering the highest quality service to our customers, and we thank you for the trust you have placed in us to deliver it to you.

Sincerely yours,
Joe Stackhouse
Senior Vice President, Customer Operations
Worcester MA
Charter Pipeline 5M/Verizon DSL 3M
Charter digital cable with HD
Vonage VOIP phone