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isuy

join:2008-05-11
Hawthorne, CA

Takes long time to connect

I'm having a problem connecting to many websites I frequently visit, for example, newegg.com, etrade.com, ..., whenever I try to go there it takes a long time to connect. This has been going on since I first opened up my account one week ago.
Sometimes it does not connect at all. I get a "Can't display" message on the browser.
Any idea why?

financetech
Premium
join:2006-05-29
Irvine, CA
isuy,

There's not information given to make a determination on a probable cause.

For others to possibly help you, see if you can detail your DNS settings, network connectivity layout (what devices do you have and how are they connected), traceroute, and etc.

It could be a misconfiguration issue, a hardware issue, or simply a traffic overload issue. Additionally, have you gotten a DSL line readings on your account?


Zak_D_H
Premium
join:2007-01-04
Salt Lake City, UT
kudos:4
Hi Isuy,

Please provide information on any troubleshooting you have done and what type of network layout you have. As financetech has pointed out we need more info about the problem in order to troubleshoot. What type of modem do you have? Are you using a router? A ping or tracerout to the website that is giving you issues etc.

Additional, you can send me you're account info in a PM and I will take a look at the account line readings and look for issues.
--
Zak

Tech Support

DSLExtreme

isuy

join:2008-05-11
Hawthorne, CA
reply to isuy
Hi,
My modem is SpeedStream 5100 and the settings are as follows:
VPI=0 VCI=32
Bridged Mode

Router: D-link
Dynamic IP Address --> checked
IP Address: 192.168.0.1
Subnet Mask: 255.255.255.0

My OS is Linux and it is configured as follows:
IP Address: 192.168.0.101
Netmask: 255.255.255.0
Gateway: 192.168.0.1
nameserver: 66.51.205.100, 66.51.206.100

I can go online with the settings above and most of the websites connects reasonably fast except the few.

Here is the traceroute to newegg.com:

isuy@darkstar:~$ traceroute www.newegg.com
traceroute to www.newegg.com (204.14.213.185), 30 hops max, 38 byte packets
1 192.168.0.1 (192.168.0.1) 0.171 ms 0.167 ms 0.246 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 *

It takes very long to connect to newegg.com, etrade.com.,,,
I hope you can help me.

Second question:
I have EliteDSL( 3000-6000kbps ). I understand that Dslextreme uses AT&T's dsl line. I found out today that AT&T does not offer dsl speed up to 6000kbps(Elite DSL) in my area because it is still under testing. Does this mean I'm paying the full price to DslExtreme for the beta version of EliteDSL?

Thank you all for all your help.

isuy

join:2008-05-11
Hawthorne, CA
reply to Zak_D_H
DSL_Zak wrote:
>> ... you can send me you're account info in a PM...

How?


sashwa
Premium,Mod
join:2001-01-29
Alcatraz
kudos:17
It's really easy. Just click on his name and it will take you to his profile. At the top will be a yellow box. Just type in there and click send.

Welcome to the site.


fourboxers
Co-Lead Mod
join:2003-05-04
Toronto, ON

1 recommendation

reply to isuy
Shouldn't that be
VPI=0 VCI=35


Zak_D_H
Premium
join:2007-01-04
Salt Lake City, UT
kudos:4
Isuy,

Thanks for the PM with the account info. The line readings on the DSL line look good.

It looks like the trace-rout you show has it timing out right at you're own D-link router. That is the most likely cause of the problem. Try bypassing the router and connecting the computer direct to the modem and do another trace-rout to see if you get different results. It could be an issue with the router firewall or just how the computer is interfacing with the router.

I have never done extensive testing on this but I am not sure that the modem VP/VC matters if the modem is in bridge mode. It may be worth a shot to change the VP and VC in the modem and see if the connection runs smoother. Technically you shouldn't be able to get to any websites at all if that information is incorrect.
--
Zak

Tech Support

DSLExtreme

isuy

join:2008-05-11
Hawthorne, CA
Hi,

OK. I think it was my D-link causing for the timing out. I have Apache web server port 80 configured for TCP protocol only and not UDP. Now I completely disabled it, I get some reply when I do traceroute, but still the connection is very slow.
Here is my traceroute to newegg.com.

isuy@darkstar:~$ traceroute www.newegg.com
traceroute to www.newegg.com (204.14.213.185), 30 hops max, 38 byte packets
1 192.168.0.1 (192.168.0.1) 0.203 ms 0.162 ms 0.147 ms
2 netblock-208-127-98-1.dslextreme.com (208.127.98.1) 5.885 ms 5.944 ms 6.150 ms
3 LAX1.CR1.Gig6-0.dslextreme.com (66.51.199.133) 6.385 ms 6.244 ms 6.114 ms
4 ge-5-2-115.ipcolo1.LosAngeles1.Level3.net (63.209.70.133) 6.131 ms 6.447 ms 6.635 ms
5 vlan51.csw1.LosAngeles1.Level3.net (4.68.102.30) 13.037 ms 7.228 ms 17.714 ms
6 ae-14-69.car4.LosAngeles1.Level3.net (4.68.20.6) 6.898 ms 6.958 ms 6.653 ms
7 globalcrossing-level3-10ge.LosAngeles1.Level3.net (4.68.110.66) 12.316 ms 6.398 ms 6.646 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * *

I tried bypassing the router to no avail.
Here is another traceroute bypassing the router.

isuy@darkstar:~$ traceroute www.newegg.com
traceroute to www.newegg.com (204.14.213.185), 30 hops max, 38 byte packets
1 netblock-208-127-98-1.dslextreme.com (208.127.98.1) 5.399 ms 5.338 ms 5.653 ms
2 LAX1.CR1.Gig6-0.dslextreme.com (66.51.199.133) 6.379 ms 6.107 ms 7.384 ms
3 ge-5-2-115.ipcolo1.LosAngeles1.Level3.net (63.209.70.133) 6.418 ms 5.865 ms 5.918 ms
4 vlan52.csw2.LosAngeles1.Level3.net (4.68.102.62) 13.786 ms 7.581 ms 18.485 ms
5 ae-24-79.car4.LosAngeles1.Level3.net (4.68.20.70) 6.891 ms 7.084 ms 6.412 ms
6 globalcrossing-level3-10ge.LosAngeles1.Level3.net (4.68.110.66) 7.143 ms 6.603 ms 6.657 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *

Like I said before, the connection and download speed is good on most websites, but some which I frequently visit takes at least 15 seconds to connect. This is very annoying.

Finally, I am still curious about how Dslextreme could offer EliteDSL(3Mbps - 6Mbps) while AT&T says such is not available in my area. Would you please explain?

Thank you.


Zak_D_H
Premium
join:2007-01-04
Salt Lake City, UT
kudos:4
Hi isuy,

I am not showing any latency on either of those trace routes. The hop after our network may be blocking the trace rout so the fact that the trace rout doesn't complete is not an indicator of any problem. I can send the trace to our engineers and have them take a look.

The line readings on a speed-test are great so I don't think this is a modem problem. If you have a different modem you want to try I can help you configure it.

ATT has different distance requirements for each tier of speed then we do. Sometimes they will disqualify a customer for a certain speed even though the customers line can handle it and we won't disqualify the customer. In this case you don't qualify by ATT distance rules but you qualify by ours and the line is handling the speed just fine.

LINE READINGS BELOW:

DN STREAM ERRORS During the last measurement period of 8 hours and 15 minutes the line ran error free in the downstream direction.
UP STREAM ERRORS During the last measurement period of 8 hours and 15 minutes the line ran error free in the upstream direction.
DN STREAM SPEED The line is running at the maximum bit rate of 6016 kbps.
UP STREAM SPEED The line is running at the maximum bit rate of 768 kbps.
DN STREAM S/N The line noise margin is 9.0dB, which is above the target noise margin of 6.0dB.
UP STREAM S/N The line noise margin is 12.0dB, which is above the target noise margin of 6.0dB.
DN STREAM POWER The line power is at the maximum of 20.0dBm.
UP STREAM POWER The line power is 12.0dBm, which is below the maximum of 13.0dBm.
DN STREAM LINE CAPACITY The line is already running at 84.0% of relative capacity on downstream transmission path.
UP STREAM LINE CAPACITY The line is running at 76.0% of relative capacity on upstream transmission path.
--
Zak

Tech Support

DSLExtreme


Zak_D_H
Premium
join:2007-01-04
Salt Lake City, UT
kudos:4
Can anyone else that is on the DSLE Network do a tracert to newegg.com and show me what you get?

det427
Premium
join:2004-01-31
Santa Rosa, CA
Reviews:
·DSL EXTREME
C:\Documents and Settings\DET>tracert newegg.com

Tracing route to newegg.com [216.52.208.187]
over a maximum of 30 hops:

1 9 ms 10 ms 9 ms netblock-68-183-27-1.dslextreme.com [68.183.27.1
]
2 9 ms 9 ms 9 ms SJC1.CR1.Gig7-0-10.dslextreme.com [66.218.44.49]

3 10 ms 9 ms 12 ms cr1-eqix-peer.sje007.internap.net [206.223.116.1
34]
4 19 ms 17 ms 18 ms cr1.lax009.inappnet-5.cr1.sje007.internap.net [6
6.79.146.145]
5 24 ms 24 ms 20 ms core1.lax.inappnet-12.cr1.lax009.internap.net [6
6.79.149.130]
6 18 ms 18 ms 17 ms border1.po1-bbnet1.ext1a.lax.pnap.net [216.52.25
5.31]
7 abs-4.border1.ext1a.lax.pnap.net [64.94.111.114] reports: Destination net
unreachable.

Trace complete.


TE
I must crunch

join:2006-05-07
Yorba Linda, CA
reply to Zak_D_H
Try www.newegg.com

C:\Windows\system32>tracert www.newegg.com

Tracing route to www.newegg.com [216.52.208.185]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms DD-WRT [192.168.1.1]
2 15 ms 12 ms 13 ms netblock-68-183-179-1.dslextreme.com [68.183.179.1]
3 15 ms 18 ms 16 ms LAX1.CR1.Gig9-0-3.dslextreme.com [66.51.203.33]
4 14 ms 13 ms 15 ms ge-5-2-115.ipcolo1.LosAngeles1.Level3.net [63.209.70.133]
5 30 ms 17 ms 18 ms vlan52.csw2.LosAngeles1.Level3.net [4.68.102.62]
6 14 ms 14 ms 12 ms ae-22-79.car2.LosAngeles1.Level3.net [4.68.20.68]
7 14 ms 13 ms 17 ms unknown.Level3.net [63.208.234.134]
8 14 ms 15 ms 14 ms border1.po1-bbnet1.ext1a.lax.pnap.net [216.52.255.31]
9 * * 13 ms abs-4.border1.ext1a.lax.pnap.net [64.94.111.114]
10 28 ms 13 ms 16 ms 216.52.208.185

Trace complete.