frustrated_today
@rogers.com
| Can anyone sign in a check the usage tool?
I haven't done it before, and I'm trying right now, but for some reason it won't allow me to and keeps popping me back to the screen that says: "Your previous sign in has timed out! Please sign in again and return to the page that you were on."
I hate the idea that I'm capped, now I can't even see what level I'm at.
The page I'm going to is one:
»https://your.rogers.com/web_auth/signin.asp |
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quickbeam
Premium
join:2003-06-01
Ottawa
 ·Rogers Hi-Speed
 ·Bell Sympatico
| i did at 830 am yes.
ive had same issue as you. go to rogers.com and sign in to that page not the your.rogers.com... then check usage.
I have the usage page saved in favorites but i have to log into the rogers.com site 1st THEN once I'm logged in click the link in my favorites.
works everytime. |
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frustrated_today
@rogers.com
| reply to frustrated_today
well that worked to get me in, thanks!
Still another problem, every time I click on "view internet usage", it bumps me to the "Account Registration" screen. It shows my Internet account being listed as "Wireless" (which I have never had), and no place to actually check my usage. Anybody else ever have this problem? |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | It's definitely one screwed up site. I couldn't log in 5 times out of 6 3 times taking me to the "register" screen, and 3 times telling me my login was wrong. So, I'm not surprised that they can't get you to internet usage.
Call them. |
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HiVolt
Premium
join:2000-12-28
Toronto, ON
clubs:
·TekSavvy Solutions..
·Bell Sympatico
| I honestly can't believe they are going to bill for usage, with such a dysfunctional tracking system.
Bell, with all their recent nutjob decisions, at least has had a working and relatively reliable tracking system for years.
--
GOLF LEAFS GOLF! |
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frustrated_today
@rogers.com
| reply to frustrated_today
I called them last night, was on hold for 1/2 hour, transferred twice, finally had to go to bed and hung up. I sent them a couple emails, but I doubt they will fix it.
This is frustrating considering I'm wasting my time trying to fix their problems, all because they have chosen to downgrade the service I have had for 5 years. (cap) |
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quickbeam
Premium
join:2003-06-01
Ottawa | reply to frustrated_today
I know with my oline banking I have to search for rogers wireless and not just rogers. I have no cell either. I think it has to do with the bundles. You have multiple Rogers services I'm assuming. |
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frustrated_today
@rogers.com
| reply to frustrated_today
quickbeam:
At one point I had rogers internet and rogers tv, cancelled the tv, just have internet now. So under Registered Accounts you have just "Wireless" and you are able to check your internet usage? Could you post the link from your favourites? |
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TRUIME
@rogers.com | reply to frustrated_today
I think it has something to do with your browser and/or firewall cookies setting. Have to accept them so you won't be asked to sign in again. |
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frustrated_today
@rogers.com
| reply to frustrated_today
Truime, you are thinking exactly what I was thinking about my browser/cookies at first, then I checked my settings, then I tried a different browser, than two other browsers on another machine, then a third...all were doing the same thing. Weird eh?
I can now log in, but I can't get to the usage tool page. It keeps popping me back to the account management page. And I don't have an hour to try to talk to Rogers about this. |
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quickbeam
Premium
join:2003-06-01
Ottawa
·Rogers Hi-Speed
·Bell Sympatico
| reply to frustrated_today
said by frustrated_today :
quickbeam:
At one point I had rogers internet and rogers tv, cancelled the tv, just have internet now. So under Registered Accounts you have just "Wireless" and you are able to check your internet usage? Could you post the link from your favourites?
Ill link u when i get home. |
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LF1949
@rogers.com
| reply to frustrated_today
I'm not having any problem checking my usage by going to:
»www.rogers.com/web/Rogers.portal (I think www.rogers.com redirects to this page as well).
Sign in by using the red box top right side of the page.
After logging in, use the same box and select "Manage My Account".
Next page under "Your Rogers Services" select "View Internet Usage"
This has always worked for me. |
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frustrated_today
@rogers.com
| reply to frustrated_today
well I gave up and called in again....first their e-care number "couldn't be reached from my area"...so I call the general number...on hold for 10 minutes, talk to the person and they transfer me to ecare...on hold for 15 minutes. I finally get a hold of a guy and he's telling that I have to call someone else first because somehow they screwed up something on their end (of course they would never admit to that). I asked to speak to his manager....on hold another 10 minutes, original guy comes back...no manager available. He says I have to call someone else...who happen to only be available while I'm working to get this straightened out, then call them back AGAIN!
....and this is all so that I can be charged extra for the service that I've had for the last 5 years. So far I've wasted at least 3 hours of my time trying to fix their problems. Are they going to pay me for this? I could have been working OT and making $70 an hour.
I HATE ROGERS! |
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ryangard
join:2006-02-21
Stittsville, ON | reply to frustrated_today
Seems to work fine for me. Not having any issues. |
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frustrated_today
@rogers.com | reply to frustrated_today
I think it's something they have messed up with my account.....I doubt there's much I can do on my end. |
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gurn
@rogers.com
| reply to frustrated_today
@frustrated_today
just a guess if this is the same problem i had.
take a look at internet service on your bill. It will have its own account number. That is the number you need to register to see internet service usage.
If you ever had home phone it changes your account number for some reason.
My problem was i've gone through a lot of rogers web sites over 10 years and had registered my internet and new phone account seperately. When i called e-care i just asked them to move the internet onto the phone account and bingo i can see my usage again.
I believe rogers bills phone service in the same system wireless is, i dunno. |
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croat
@rogers.com
| reply to frustrated_today
Hi guys.
I have a problem when logging to rogers.com to check my internet usage.
When I try to log in, I get this message:
For your security protection, your username has been suspended for 24 hours. If you have questions or require assistance, please contact a Customer Care consultant at 1-877-343-5745.
I never had any problems before, but now I just can't log in. Sometimes I am able to log in fine, and then for a few days I cannot. I wait 2 or 3 days and try then, but I keep getting this message. Anyone knows why? Should I call Rogers?
Thanks |
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