WiseOldNerd
De gustibus non est disputandum
Premium
join:2001-11-25
Phoenix, AZ
 ·Qwest.net
 ·Charter Pipeline
 ·Packet8
| Port 25 Blockage?
I just had a problem with a customer who has Qwest DSL and all of a sudden experienced blockage of her outbound email. She uses a third-party for email and website and we had to chage the port on which she was accessing the SMTP server. We changed her to a different port in collaboration with the hosting company and all is well now. Anybody have any thoughts or similar experiences.
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My perception is REALITY |
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CopperMonkey
join:2007-12-18
united state | It was my understanding that Qwest doesn't block any ports... why the change? Or was it just a misconception? |
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Bink
join:2006-05-14
Denver, CO | reply to WiseOldNerd
This is one of the main reasons I use qwest.net—they block nothing, at least for me. Are you sure this wasn’t the local firewall? |
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demoniacs
join:2007-07-17 | reply to WiseOldNerd
port 25 sometimes is blocked automatically. for qwestoffice.net accounts. call support to have it opened.
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Study hard. Play harder. Girls hardest! |
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prospero44
join:2007-11-04
Phoenix, AZ
| reply to WiseOldNerd
I am azsilvertips associate and the issues unfolded when I was called to a customer site because they reported that they could receive mail but not send mail through the mail server provided by the web site they employ. I checked several of their machines and the situation was the same for all. They are using MS Outlook 2003 and the settings have been in place for months. I then called web site customer support rep and he watched the server and could see the download connect but the send never got to the server.
He then checked his own Outlook mail and had the same result. We then began to suspect port 25 blocking and set the SMTP port to 465 and encryption to Auto. This resolved the problem as mail flow began immediately. His conclusion was that Qwest must have been blocking port 25 in this case.
I personally use Qwest because they don’t block port 25, but this incident seemed to suggest at least in this case a block was present. |
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RenHoek
You Eeeediot
join:2000-10-02
Colorado Springs, CO | reply to WiseOldNerd
I currently am running an Exchange server on one Qwestoffice.net account and a generic SMTP server on another Qwestoffice.net account. No blockages here.
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Don't touch that, it's the history eraser button you fool! |
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UHF
Technical Difficulties - Please Stand By
Premium
join:2002-05-24
clubs:
 ·Dish Network
·Callcentric
 ·surpasshosting
·Qwest.net
| reply to prospero44
said by prospero44  :He then checked his own Outlook mail and had the same result. If the webhosts customer service rep had the same result, then it looks like port 25 was blocked somewhere on their end, not Qwest's. Maybe I'm misunderstanding what you wrote. |
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prospero44
join:2007-11-04
Phoenix, AZ
| This is what he said. Given the lack of any other confirming replies I would say you are correct. If the problem was at his end one would think he would have been aware of one, but I guess not. The business of the company providing my customer’s mail service is primarily that of serving up web pages and whatever was going on was probably as you suggest an anomaly at their end.
I appreciate everyone’s response and I guess for now we can conclude Qwest has not changed its policy on port blocking. |
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