bent
not broken
Premium
join:2004-10-04
Longmont, CO
clubs:
 ·Comcast Formerly ..
| Video problem?
One of my late model Optiplexes is experiencing intermittent video issues.
Several times in the last month, the screen has gone "colorful," and today the video went out all together. Each time, the problem has been resolved by a reboot. I haven't seen the "colorful" screen, but the user took a snapshot of it.
I suspect the on board video is going bad. I'll go in tonight and update the drivers. The box is under warranty, but getting Dell to troubleshoot or admit to and sort of intermittent problem probably wouldn't be worth the time and aggravation.
If the drivers don't fix it, what do you think the next step is? Buying a cheap video card and slap it in there?
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Dogg
Premium
join:2003-06-11
Belleville, IL | That is a driver issue, NOT a monitor issue. Looks like it reverted to low res 8 bit color. Reinstalling the drivers (or new drivers) should correct the problem.
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Jahntassa
What, I can have feathers
join:2006-04-14
Conyers, GA | Check the motherboard for any capacitors going bad too.. Since you say late model it may not have gone through that period when a lot of Dells had bad caps, but it doesn't hurt to check. |
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bent
not broken
Premium
join:2004-10-04
Longmont, CO
clubs: | Bulging top on the cap? I'll open it up and take a look. |
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PeteC2
Ballad Of A Thin Man
Premium,MVM
join:2002-01-20
Bristol, CT
clubs:
 ·AT&T Yahoo
| I think that Dogg has it right...looks like a driver issue. I would first delete the current driver, before re-installing.
Did you try a different cable? This too can be causative of that type of intermittent problem.
If it by any chance is not a driver issue, and it is still under warranty?...I would absolutely get Dell to fix it! From what I see/hear, Dell's support is not all that bad...as with any other manufacturer, part of it is "luck of the draw" they have some knowledgeable/helpful support staff...and a few not so hot ones. Generally, if you stick to your guns, they will make it right.
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...something is happening here but you don't know what it is...do you, Mr. Jones? |
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Joe12345678
join:2003-07-22
Des Plaines, IL
| reply to bent
said by bent  :One of my late model Optiplexes is experiencing intermittent video issues. Several times in the last month, the screen has gone "colorful," and today the video went out all together. Each time, the problem has been resolved by a reboot. I haven't seen the "colorful" screen, but the user took a snapshot of it. I suspect the on board video is going bad. I'll go in tonight and update the drivers. The box is under warranty, but getting Dell to troubleshoot or admit to and sort of intermittent problem probably wouldn't be worth the time and aggravation. If the drivers don't fix it, what do you think the next step is? Buying a cheap video card and slap it in there? If you have a system with intel on board video then get the drivers from the intel web site not the dell one. Also a cheap video card at $50 or less is good and likely adds a dvi port. |
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bent
not broken
Premium
join:2004-10-04
Longmont, CO
clubs:
·Comcast Formerly ..
| The Dell site didn't even have the drivers for that on board video, I had to get them off the Resource CD. Does seem to have fixed the problem, but it might be too early to tell.
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»www.lp.org/issues/family-budget.shtml
"That government is best which governs least" - Thoreau |
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Dogg
Premium
join:2003-06-11
Belleville, IL
·Charter Pipeline
| That's surprising. Typically you just enter the model # and/or s/n from the label on the PC onto the support page and get a list of all the drivers needed. When using the s/n you also get a complete listing of the hardware installed and all of the software and drivers.
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Google is your Friend |
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bent
not broken
Premium
join:2004-10-04
Longmont, CO
clubs:
·Comcast Formerly ..
| Yeah, they had drivers for a different video card listed for that PC. I even pulled it up by the service tag number, which I think is supposed to be linked to the build of the machine.
Oh well, no complaint from the user so far.
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»www.lp.org/issues/family-budget.shtml
"That government is best which governs least" - Thoreau |
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