Logiks
join:2008-05-15
edit:
May 15th, @01:51PM
| Phonecall from Shaw checking my modem...?
Hi, my family recently got a call from Shaw customer service, telling us that they would need to do some tests on my modem. I didn't pick up the phone and with them not understanding what they were told, they passed off the synopsis to me as being
"something about the upstream/downstream in my area and there is a dry spell in speed and that they would need to schedule an appointment to run some tests." I think they mentioned something about more upstream than downstream or the other way around. I actually do notice that internet is slowing down in my area, sometimes streaming videos will buffer quickly, sometimes it doesn't buffer after about 10 seconds. I do use a router that I did put a password on, but there are just so many wireless devices that my friends/family use that they don't want to hassle with passwords, so we eventually turned it off.
I use my computer frequently and use moderate amounts of bandwith, but never reached my cap, I don't even think I ever came close.
I own my own modem if that means anything and I actually do use the standby button every time I am finished with using the internet (downloading, online game, general surfing,e-mail etc). I guess its been paranoia since my friend said he was hacked before and now has become a habit.
Now I have to be home for them to come in and run unverified "tests" and I don't know whether it is something that they are actually doing or am I at fault and in trouble for something, downloading perhaps?
if anyone has been in this situation before, i'd appreciate it, if you could tell me what's going on.
I should also mention I live in the Lower Mainland, BC |
