Syncognition
join:2008-01-12
Winter Park, FL
| Re: Cable Actually, I work for Embarq, so I saw the pricing every day for as long as they had it. The recent pricing before the decision to drop the service was actually pretty comparable with most of the providers out there, and the deposits and overage charges were lower than sprint's, with more anytime minutes given and more flexibility with plan changes.
The major detractor of the service was a lack of Nights & Weekends at launch, high costs for additional handsets, and the fact that much of Embarq's footprint for local service actually can't get good coverage on the Sprint network. These things resulted in billing issues, a lower number of accounts with multiple handsets (single users are more likely to churn than families), and a general dissatisfaction with the quality of the service. All of these things breed churn, and while an effort was made to fix these things, it was just too little, too late by then. |
