JLaset
join:2008-04-22
San Jose, CA
edit:
May 15th, @06:31PM
| reply to JVLaset
Re: [Speed Problem] barely connected
sorry took so long to reply to this. I've tried (god knows why) to work with Earthlink's technical support over the phone and through the live chat, only to be told that they're "certain" that their solution will fix the problem. it never does, and the solutions never change; power cyclcing, bridging the router, taking out the router and using just the modem, reseting the modem, etc.
The issue, i've come to find after 3 weeks, happenes every night between 8pm and 11pm. i can not understand how this can be an equipment problem, but i have no idea who to call for this... and how to get past tech support to be able to open a ticket.
(off topic, i've decided to write to the mercury news's action line in hopes that maybe they can publish the issue and provide me an answer that earthlink cant) |
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