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Forums » US Telco Support » AT&T » AT&T Southeast » [Line Problem] Latency Issues and Service Drops in Hollywood, FL
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[Modem] Moto 2210-02-1006 - No lights on. »
« Dry Loop DSL , Keep move phone number but keep dsl?  
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FastAttack
Premium
join:2000-07-28
Fort Lauderdale, FL
clubs:
·AT&T Southeast
·T-Mobile US

reply to ettoredjr
Re: [Line Problem] Latency Issues and Service Drops in Hollywood

said by ettoredjr See Profile :

I have been experiencing latency issues and service drops in and out for the past 2 months. The problem is especially worse in the evening after 5 pm. I spent an entire evening with AT&T Tech Support to no avail. I am at the point where Comcast is looking good. Here are the last couple of line quality tests:
Today 5/15 »/linequality/8···/2385068
Monday 5/12 »/linequality/7···/2383930
get your modem dsl stats and post them here.
if you don't know how:
»AT&T Southeast Forum FAQ »How do I check modem stats & event logs? What do the numbers mean?

then we can go from there


Press2Esc

join:2005-07-03
SC
·AT&T Southeast

Per Ettoredjr's stats in S.FL, 70.151.243.78 (3x) , 65.83.238.189, & 65.14.255.126 are all Bellsouth routers with high packet loss. FastAttack's in Lauderdale, is also lists 70.151.243.78 (3x), 65.83.238.189 & 65.14.255.126 as faulty routers.

Hmmm, am I just physic or does anyone notice a pattern??? I am in awe that Bellsouth does not pay closer attention to their routers. Also, IMHO, their routing tables used to push out packets outside their network is possibly even more rediculous.

FastAttack
Premium
join:2000-07-28
Fort Lauderdale, FL
clubs:
·AT&T Southeast
·T-Mobile US

said by Press2Esc See Profile :

Per Ettoredjr's stats in S.FL, 70.151.243.78 (3x) , 65.83.238.189, & 65.14.255.126 are all Bellsouth routers with high packet loss. FastAttack's in Lauderdale, is also lists 70.151.243.78 (3x), 65.83.238.189 & 65.14.255.126 as faulty routers.

Hmmm, am I just physic or does anyone notice a pattern??? I am in awe that Bellsouth does not pay closer attention to their routers. Also, IMHO, their routing tables used to push out packets outside their network is possibly even more rediculous.
I sure don't see this so called pattern, I have previous line quality tests and the only packet loss is in the side of cogentco... and their handoffs on a tier 3 backhaul, which is not surprising to see packet loss.
»/linequality/nil/2386172

NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

reply to Press2Esc
The interesting router is this one:
Would this be the aggregation router?

From:

»/linequality/nil/2368816

I gather that my aggregation router is 'adsl-69-110-149-81.dsl.pltn13.pacbell.net'.

Any hops after this one don't count; not until this one is fixed, anyway.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Airwolf7
Premium
join:2004-12-12
Franklin, KY
Norman, Why does your look all messed up.

»/linequality/nil/2386195

NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

I just picked it from my list to demonstrate what I assume is the aggregation router. I didn't think it was "messed up". I certainly wasn't having any trouble with the connection.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


Press2Esc

join:2005-07-03
SC
·AT&T Southeast

reply to FastAttack
FA, you seriously don't see anything wrong??

cogentco.com 0% loss
quest.net 0% loss
att.net 0% loss
70.151.243.78 52% Loss
65.83.238.189 15% loss
70.151.243.78 44% Loss

te3-1.ccr01.atl01.atlas.cogentco.com - 7% loss
quest.net 0% loss
att.net 0% loss
ixc00rdu-7-0.bellsouth.net 17% loss
70.151.243.78 55% Loss
65.83.238.189 9% loss
65.14.255.126 50% loss

cogentco.com 0% loss
ixc00rdu-7-0.bellsouth.net 9% loss
70.151.243.78 52% Loss
quest.net 0% loss
att.net 0% loss
65.83.238.189 15% loss
70.151.243.78 44% Loss

cogentco.com 7% loss
ixc00rdu-7-0.bellsouth.net 17% loss
70.151.243.78 55% Loss
65.83.238.189 9% loss
65.14.255.126 50% loss

Check out the (pink) color-coded lines, which by design are supposed to highlight the problem routers... Now, step back and notice that ALL other non-Bellsouth routers (AT&T, Quest, Cognetco) do not have a problem.

By defintion, a router w/50% packet loss translates to a 50% chance a small (40Byte?) packet will get through the problem (aka Black Hole) router... If the router has a problem with a rediculously small packet, albeit a "normal" (1500B) packet travelling at 100Mb or 1Gb will have even more difficulty getting through the router. See for yourself - "ping -l 1490 70.151.243.78".

Again my real issue is router admin... Until the problem with that router is resolved, Ettoredjr and many, many others (including you) in the area, will experience dropped packets.

P2E


Press2Esc

join:2005-07-03
SC
reply to NormanS
Norm, I am not sure of the router functions as an edge router - it barely functions as a router - period.

Also, if I am understanding your graphic - I dont believe the reverse DNS is an issue when using an IP address.

P2E

FastAttack
Premium
join:2000-07-28
Fort Lauderdale, FL
clubs:
·AT&T Southeast
·T-Mobile US

reply to Press2Esc
said by Press2Esc See Profile :

FA, you seriously don't see anything wrong??

cogentco.com 0% loss
quest.net 0% loss
att.net 0% loss
70.151.243.78 52% Loss
65.83.238.189 15% loss
70.151.243.78 44% Loss

te3-1.ccr01.atl01.atlas.cogentco.com - 7% loss
quest.net 0% loss
att.net 0% loss
ixc00rdu-7-0.bellsouth.net 17% loss
70.151.243.78 55% Loss
65.83.238.189 9% loss
65.14.255.126 50% loss

cogentco.com 0% loss
ixc00rdu-7-0.bellsouth.net 9% loss
70.151.243.78 52% Loss
quest.net 0% loss
att.net 0% loss
65.83.238.189 15% loss
70.151.243.78 44% Loss

cogentco.com 7% loss
ixc00rdu-7-0.bellsouth.net 17% loss
70.151.243.78 55% Loss
65.83.238.189 9% loss
65.14.255.126 50% loss

Check out the (pink) color-coded lines, which by design are supposed to highlight the problem routers... Now, step back and notice that ALL other non-Bellsouth routers (AT&T, Quest, Cognetco) do not have a problem.

By defintion, a router w/50% packet loss translates to a 50% chance a small (40Byte?) packet will get through the problem (aka Black Hole) router... If the router has a problem with a rediculously small packet, albeit a "normal" (1500B) packet travelling at 100Mb or 1Gb will have even more difficulty getting through the router. See for yourself - "ping -l 1490 70.151.243.78".

Again my real issue is router admin... Until the problem with that router is resolved, Ettoredjr and many, many others (including you) in the area, will experience dropped packets.

P2E
No I don't , i see the ops line testing being off , but i just showed you that on my end everything is fine and dandy other than congentco doing the bad handoff and showing the packet loss..

Airwolf7
Premium
join:2004-12-12
Franklin, KY
·AT&T Southeast


edit:
May 19th, @05:56PM

reply to NormanS
Norman, I was just looking at the pretty pictures.

I was just wondering why your graphs had the green, yellow, and red bars stacked next to each other like the signal meter on a cell phone.

It looked like one of those old Cingular commercials with the five bars of service.

I ran a test just to see what mine looked like and it was all green and even across the top and I wondered why yours looked so different.

NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC


edit:
May 19th, @05:29PM

reply to Press2Esc
Sorry, I didn't mean to mislead you. It was the IP address that I found interesting, not the lack of rDNS. My understanding of "the way things work" is that this is the first hop showing packet loss, ergo, this router, not the downstream routers, is the source of the problem. I don't know if this is a sign of congestion, or what.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

reply to Airwolf7
Could have been that I had a torrent underway when I ran that test. At the time I wasn't looking for low latency, just so-called "packet loss" on the intermediary routers. It looks like the gold and red bars related to high latency.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


Press2Esc

join:2005-07-03
SC
Good point Norman.. Torrents & trojans have been known to flood the ISPs router that connects the DSL customers to their network. P2E
Forums » US Telco Support » AT&T » AT&T Southeast[Modem] Moto 2210-02-1006 - No lights on. »
« Dry Loop DSL , Keep move phone number but keep dsl?  


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