gman_76
join:2005-10-27
Glendale, CA
edit:
May 16th, @08:26AM
|  Pro account getting only 324k download and 433k upload.
Hi,
i just signed back on to att from charter. i used to have sbc dsl for a while. i had this problem before. it seems that they were capping my download speed. I was able to have it fixed through this site before.
I just signed up to a pro account.
im only getting 324k download speed and 433k upload on all test (att speed test, pcpitstop, and the test on this site.)
I didnt think it was possible to have a higher upload speed than download speed.
why do we always have this problem. how can it go from "up to 3mbps" to only 324K?
Pro Account (up to 3.0 mbps down)
new motorola modem
-----------------------
Statistics
ADSL Information
Line State Up
Modulation DMT
Data Path Fast
To Modem To Internet
Max Allowed Speed (kbps) 1984 512
SN Margin (dB) 10.0 17.0
Line Attenuation (dB) 50.0 31.0
Loss of Signal 0 0
Loss of Frame 0 0
CRC Errors 33 1
ATM Information
VPI / VCI 0/35
Protocol PPPoE
In Octets 29357086
In Errors 0
In Unicast Packets 26522
In Non Unicast Packets 0
In Discard Packets 0
Out Octets 6336609
Out Errors 0
Out Unicast Packets 21874
Out Non Unicast Packets 0
Out Discard Packets 0
PPPoE Information
Session Status: Up
Server MAC Address: 00:02:3b:02:c3:53
Session ID: 8140
IP Information
Internet Address 71.137.228.123
Internet Gateway 71.137.239.254
DNS Servers 68.94.156.1 dnsr1.sbcglobal.net
68.94.157.1 dnsr2.sbcglobal.net
IP interfaces
Address Netmask Name
192.168.1.254 255.255.255.0 Ethernet 100BT
Routing Table
Destination Netmask Gateway Interface
- - 71.137.239.254 WAN vcc1
192.168.1.0 255.255.255.0 192.168.1.254 Ethernet 100BT
LAN Information
Modem IP Address 192.168.1.254
Modem Netmask 255.255.255.0
DHCP Address 192.168.1.64
Devices on LAN
IP Address MAC Address Name Status
192.168.1.64 00:0c:f1:bd:bf:70 leilani Active
Ethernet Information
MAC Address 00:1d:6b:65:91:60
In Octets 29206017
In Errors 0
In Unicast Packets 26517
In Non Unicast Packets 3373
In Discard Packets 0
Out Octets 6101477
Out Errors 0
Out Unicast Packets 22082
Out Non Unicast Packets 34
Out Discard Packets 0
please, please help.
thanks,
g.haff |
|
d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV
| Right now your download speeds are on the 10-day speed ramp so that is part of your slow speed problem.
The other part might be that you still have tweak settings, e.g. MTU, RWIN and the like, still set for cable. Could you check that your tweak settings are correct for DSL: »/tweaks ? |
|
tonydi
Premium,MVM
join:2001-05-11
San Jose, CA
| reply to gman_76
Also be aware that cable connection rates are different than DSL rates. A Pro DSL circuit will sync at 3008kbps, but because of overhead you'll only see download speed tests around 2500kbps. And when you download files, your browser will report bytes, not bits like the speedtests. So a full Pro file download speed will be reported by your browser at around 300KBps.
But something seems wrong if your AT&T speed test only shows 324k. For a 1984 sync rate you should be seeing around 1.6Mbps (1600kbps). Can you run that one again just to be sure? |
|
gman_76
join:2005-10-27
Glendale, CA
| it really is them. im sure its capped. we used to get over 1.5 mbps (1500kbps) before we cancelled the last time we had att dsl.
304 kbps is really substandard.
ive ran a lot of different speed test and they are all around the 300kbps speed.
Your High Speed Internet Throughput (bits/second)
Your Throughput
Download = 304.24 kbps
Upload = 440.62 kbps
|
|
tonydi
Premium,MVM
join:2001-05-11
San Jose, CA
edit:
May 16th, @07:02PM
| How long has this circuit been live?
Did you check the tweak settings like d_l  suggested?
I see you already posted in Direct. I think something's really messed up and if you don't want to wait for Direct to get to you, which will probably be early next week, call in to support and try to get bumped to Tier2 ASAP. Those people can look at your profile and fix it in minutes, but getting to them might be a struggle. |
|
gman_76
join:2005-10-27
Glendale, CA | im getting the same slow speed on my laptop which never directly connected to the cable modem. i switched from cable to this? im gonna try to call atnt.they probably wont transfer me to a tier 2 but ill try. |
|
pace
join:2001-03-18
Santa Monica, CA
| reply to gman_76
My son is having the same issue, where his upload is higher than the download (250/325. Which doesn't make much sense to me.
Will the Tweak Tool work on a Mac?
Also, does anybody know where the Central Office for Culver City is located?
--
Never get into a pissing match with a skunk. |
|
pace
join:2001-03-18
Santa Monica, CA
edit:
May 18th, @04:58AM
| reply to gman_76
double post |
|
Madtown
join:2008-04-26
Madera, CA
| reply to gman_76
I'm having the same problem, about 10 days ago they dropped me down to Pro from Elite, and my speed was about 1.71mbps but since Wednesday my speed dropped real low and thats on the same day the weather got real hot outside which is about 100 degrees. |
|
dvarapala
join:2008-05-20
Tustin, CA
| reply to gman_76
I have the exact same problem with my new Elite account. At first I thought it might be an issue with my inside wiring, so I ran a brand new 8' length of Cat5e straight from the demarc into a brand new jack, but the DSL modem is still showing 300K downstream, ~600K upstream (according to AT&T's own test web site).
Sheesh, I wish I'd read this thread BEFORE signing up! |
|
