coastfm
join:2004-11-13
Los Angeles, CA
|  [Line Problem] where's my DSL? account issue
I recently changed the name on my telephone number account. They told me the DSL HAD TO be disconnected for a week to make the change. i said no, don't do that, I'm afraid if I ever disconnected DSL would not be available to me again.
I had to take my roommates name off the account so I gave in and said go ahead. The middle light went red and I'm on dial up.
Well, that was 2 weeks ago...I tried to call and ask, the automated system said there were no orders for my phone number and the live human hung up on me without saying hello. You guys have been very helpful in the past. What should I do? Thanks so much.
 (I know the answer is give up and try cable, but for now I will continue to love my telco.)
1) Which AT&T DSL Package do you have –
Basic (768kbps down), Express (1.5Mbps down), Pro (3.0Mbps down), Elite (6.0Mbps down) BASIC
2) Which modem brand and model do you have? (if Speedstream 5100, does it have 4 or 5 lights)2 WIRE 907
3) Are you using a router? If so, provide the brand and model.2 WIRE 907
4) Is your PPPoE login info (username & password) entered in the modem, in your router or do you use PPPoE software?SOFTWARE
5) Describe the lights on the modem when the trouble occurs.MIDDLE RED OTHERS GREEN
6) Confirm that you’ve checked to ensure that ALL devices plugged into the wall jacks serviced by your DSL phone number (except the DSL modem) have filters fitted. YES
7) Confirm that you’ve powered off the modem and started it again and whether or not that made any changes with your problem. YES NO
8) Do you hear any type of noise on the DSL phone line or any other unusual telephone symptoms? NO
9) Provide line stats as follows…
a) From Speedstream 5100b, 4100, 4100b -- Go to this address with your browser – »192.168.0.1/statistics.htm and copy/paste the contents of the first two tables into your post
b) From a 2wire modem/router -- Go to this address with your browser --
»homeportal/xslt?PAGE=J03&THISPAG···PAGE=J03 and copy/paste the content into your post
404 Not Found |
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tonydi
Premium,MVM
join:2001-05-11
San Jose, CA
| I'm afraid the best answer is to bite the bullet and continue to try and contact AT&T. It almost sounds like they dropped the ball and got the disconnect order processed but not the reconnect. But you need someone with access to your account records so we're really useless here. Sorry! |
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coastfm
join:2004-11-13
Los Angeles, CA
| I finally reached a very nice person who could do nothing for me. He said that my order is "in process". I've never understood that term. At my job, I do my job and it's done. If I don't do my job it's not in process, I didn't do it. Then he tried to sell me UVERSE. I don't want to spend hundreds trimming the trees back from my potential antenna site, and I don't watch a hundred channels of TV. It wasn't part of the help, it was like fries with that shake. But thanks anyway, i'll let you know if there are problems with the line when it arrives. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| said by coastfm  :Then he tried to sell me UVERSE. I don't want to spend hundreds trimming the trees back from my potential antenna site... There is no "antenna site" with Uverse. It is IPTV, delivered from a VRAD over the same copper pair over which you currently get telephone service, and (hopefully) soon will get DSL service.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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