Re: [TWC] {NEO} PBS Sprout in what package? in Time Warner Cable TV/Voice http://www.dslreports.com/forum/r20495552 en Wed, 11 Nov 2009 04:00:25 EDT Wed, 11 Nov 2009 04:00:25 EDT Re: [TWC] {NEO} PBS Sprout in what package? http://www.dslreports.com/forum/remark,20768057 criminis : In the NEO division, when they did the channel re-alignment they shipped new guides with "blue" colored channels on them. These were labeled "Choice Tier $5.00/month." NEO did not start enforcing this new tier until recently. Choice Tier includes PBS Sprout, 2 other cartoon stations, DIY ch 158, Fine Living ch 159, and 2 or 3 faith/religious channels.

I mention this because service calls have jumped considerably due to this, and the call center not having a clue what is going on. ]]> http://www.dslreports.com/forum/remark,20768057 Thu, 10 Jul 2008 01:34:28 EDT Re: [TWC] {NEO} PBS Sprout in what package? http://www.dslreports.com/forum/remark,20708249 oldbuzzard :
said by Zupper See Profile :

Here's a followup on my situation, after I finally got around to calling TWC.

It seems that Sprout, Boomerang, and Nick2 were all added under the "Family Tier", and were not considered included in whatever package I had. (When I signed up, I was assured that I would get all digital channels, except obvious premiums. I guess that was true, except for added channels). I could add the Family Tier (which in this case only added those 3 channels to my lineup), for an extra $5/month.

After quickly surmising that the person who had answered the phone was unwilling or unable to help, I asked to be elevated to someone who can.

So, here I will give kudos to the next person on the line. He was very helpful, listened to me, and genuinely acted like he wanted to help reach a reasonable solution with me. After some time, he concluded that he could put me in a new package, that got all the kids channels, plus all the movie channels, for only $2/month more. The pricing would be good for a year. (By the way, I was already bundled with internet and phone). I agreed, and feel like it was a good compromise.

Now, if they can just get my on-demand working.....
HD on demand does not work in the former Adelphia areas. Works some of the time in SC. Try rebooting your box, sometimes that will make the sd on demand worl for awile.]]> http://www.dslreports.com/forum/remark,20708249 Fri, 27 Jun 2008 14:09:08 EDT Re: [TWC] {NEO} PBS Sprout in what package? http://www.dslreports.com/forum/remark,20642951 kba4 : I'm in Akron and I have NickToo but not Sprout or Boomerang. weird... I called TW and the rep told me that all the 'blue' channels on the new guide (she didn't have it in front of her, go figure) are an additional $5/mo.

»www.twclineup.com/ should have the information for anyone in NEO/WPA]]> http://www.dslreports.com/forum/remark,20642951 Sat, 14 Jun 2008 14:20:29 EDT Re: [TWC] {NEO} PBS Sprout in what package? http://www.dslreports.com/forum/remark,20632790 Zupper : Here's a followup on my situation, after I finally got around to calling TWC.

It seems that Sprout, Boomerang, and Nick2 were all added under the "Family Tier", and were not considered included in whatever package I had. (When I signed up, I was assured that I would get all digital channels, except obvious premiums. I guess that was true, except for added channels). I could add the Family Tier (which in this case only added those 3 channels to my lineup), for an extra $5/month.

After quickly surmising that the person who had answered the phone was unwilling or unable to help, I asked to be elevated to someone who can.

So, here I will give kudos to the next person on the line. He was very helpful, listened to me, and genuinely acted like he wanted to help reach a reasonable solution with me. After some time, he concluded that he could put me in a new package, that got all the kids channels, plus all the movie channels, for only $2/month more. The pricing would be good for a year. (By the way, I was already bundled with internet and phone). I agreed, and feel like it was a good compromise.

Now, if they can just get my on-demand working.....]]> http://www.dslreports.com/forum/remark,20632790 Thu, 12 Jun 2008 13:58:22 EDT Re: [TWC] {NEO} PBS Sprout in what package? http://www.dslreports.com/forum/remark,20495552 luckykevin : dallas fort worth market has had it since feb 4

we also got ovation on the same date

on 549mhz (ch 78)]]> http://www.dslreports.com/forum/remark,20495552 Fri, 16 May 2008 20:51:20 EDT Re: [TWC] {NEO} PBS Sprout in what package? http://www.dslreports.com/forum/remark,20495351 Habermill : It replaced AZN on April 9th in WNY/Buffalo Market on digital channel 142.]]> http://www.dslreports.com/forum/remark,20495351 Fri, 16 May 2008 20:06:50 EDT Re: [TWC] {NEO} PBS Sprout in what package? http://www.dslreports.com/forum/remark,20487531 Zupper : Yeah, I did try unplugging the box and plugging back in to get a reboot. No change.

I realize it is a new channel, but I found it hard to believe that they would not include just that one with the other digital kids channels.

I guess I'll have to call CS to get them to ping the box.

(I don't know about NY, but this channel was added during the realignment. # 108 I believe)]]> http://www.dslreports.com/forum/remark,20487531 Thu, 15 May 2008 14:03:42 EDT Re: [TWC] {NEO} PBS Sprout in what package? http://www.dslreports.com/forum/remark,20485386 Vchat20 : Last I checked it was still around and working as of a couple days ago. In the NEO area here as well with the basic digital package.

Just a rough guess, but have you tried rebooting the box to see if it came back in? I had a similar case happen in opposite when we first got our Mystro HD box and all of the premium movie channels were unlocked until a forced reboot and then they all returned to the usual 'call in and order this channel' message. Managed to get a few HD movies recorded in that time that I've never seen. >>

Otherwise, you can always call up CS and see if they can't be of any help as it is, indeed, an odd case. And I don't think Sprout was ever destined for a special pay-for tier past the digital service requirement.
--
I swear, some people should have pace-makers installed to free up the resources. Breathing and heart beat taxes their whole system, all of their brain cells wasted on life support.-two bit brains, and the second bit is wasted on parity! ~head_spaz]]> http://www.dslreports.com/forum/remark,20485386 Thu, 15 May 2008 03:08:07 EDT Re: [TWC] {NEO} PBS Sprout in what package? http://www.dslreports.com/forum/remark,20484844 NY11102 : PBS sprouts? when did TWC add this channel?
I don't have that channel in my guide.
Astoria NY here.]]> http://www.dslreports.com/forum/remark,20484844 Wed, 14 May 2008 23:46:36 EDT [TWC] {NEO} PBS Sprout in what package? http://www.dslreports.com/forum/remark,20481876 Zupper : We had our channel lineup change, and I was glad to see the addition of PBS Sprout. That channel worked right after the transistion, but a few days later, it now says I need to call sales to get it activated.

What package does it belong to? I have looked at the "local" pricing pamphlets that are online, but their package names don't match what is on my bill. According to my bill, I have some "Digital Value" package, with Digital Tier and HD Tier. I was told this meant all the digital channels, except the obvious premiums such as movies, PPV, and sports packs.

Why don't I get this ONE channel of the 10 or so kids channels?

I thought I would at least ask here first, in case someone had some insight, before I try to call TWC.

TIA for any input.]]> http://www.dslreports.com/forum/remark,20481876 Wed, 14 May 2008 14:53:47 EDT