anonuser3
@verizon.net
moderated:
May 18th, @08:33PM
| Cant get online
DSL went down...when it came back up could not get my laptop inspiron B130 back online...my toughbook got back online wireless and hardwired
Westell Versalink 327W
-getting a bad IP address - 169.xxx.xxx.xxx subnet as usual 255.etc..and no default gateway
-cant get online hardwired either..
things i have tried---
cant get into router hardwired or wireless(192.168.1.1)
cant ping the router through cmd prompt
ipconfig /release renew no help --will get me a bad address again
sometimes if i turn comp off/on- ill get a good ip address, but still wont go online wired or wireless
firewall is not on
antivirus turned off
dell wireless card is managing the wireless...changed it to windows and saved it, but when restart goes back to dell card utuitltiy
can go online in safemode with networking
thanks for any help you can give,
jim |
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RandomZero
join:2008-01-07 | reset/reconfigure modem |
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veeee
@bell.ca
| a reset and reconfigure wont work. A 169. IP if you are hardwired is pointing to a NIC problem. An uninstall/reinstall of the NIC may clear this. Go to my computer; right click on it and select properties; then click on hardware; then device manager; then look for network adapters, click on the plus sign beside it; locate your NIC; right click and uninstall; then when it has gone, click on action and "Scan system for hardware changes"; when it is back in the list, go back to your cmd prompt; type Ipconfig to see if you are getting a 192 Ip address.....if so you should be good to access the modem and configure it.
If you are getting that from a wireless connection, it is letting you know you have an incorrect WEP key. Look at the bottom of the modem for the WEP if you haven't changed it from the default, re-enter this in your wireless tool and reconnect, if the 169 disappears, you know you have entered the correct WEP. |
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jjam
@cox.net | reply to anonuser3
Just ping 127.1.1.1 to check nic card 1st |
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RandomZero
join:2008-01-07
| reply to veeee
said by veeee :
a reset and reconfigure wont work. A 169. IP if you are hardwired is pointing to a NIC problem. An uninstall/reinstall of the NIC may clear this. Go to my computer; right click on it and select properties; then click on hardware; then device manager; then look for network adapters, click on the plus sign beside it; locate your NIC; right click and uninstall; then when it has gone, click on action and "Scan system for hardware changes"; when it is back in the list, go back to your cmd prompt; type Ipconfig to see if you are getting a 192 Ip address.....if so you should be good to access the modem and configure it.
If you are getting that from a wireless connection, it is letting you know you have an incorrect WEP key. Look at the bottom of the modem for the WEP if you haven't changed it from the default, re-enter this in your wireless tool and reconnect, if the 169 disappears, you know you have entered the correct WEP.
Can't access the modem, modem doesn't give valid IP for any connection, all valid frontline troubleshooting completed.. All signs point to reset/reconfigure modem. |
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Bytebender
Bytebender
Premium
join:2008-02-12
Canada
| reply to anonuser3
said by anonuser3 :
can go online in safemode with networking
jim
This suggests the modem is working just fine, I would investigate the computer more.
--
reboot, reset, reconfigure, then recycle. |
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ajb62787
join:2005-05-28
Dundalk, MD
 ·Verizon Online DSL
edit:
May 21st, @04:33AM
| 169. is microsoft default. It did that to me when I had a bad NIC card. I had to go out and buy a new NIC card to get it working again then winded up where I am today with onboard NIC.
Since its most likely not the NIC on the laptop or the PCIMIA card for the wireless(if any), best advice is getting a new modem like through ebay for dirt cheap as it seems like the modem got damaged when the DSL came back on.
»search.ebay.com/Westell-Versalin···sbrsrtZd |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | If it's the modem, why would it work fine in Safe Mode? |
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BriGuy89
Let's Go Orange
join:2001-05-08
Yorktown Heights, NY
·Verizon Online DSL
| reply to ajb62787
said by ajb62787  :Since its most likely not the NIC on the laptop or the PCIMIA card for the wireless(if any), best advice is getting a new modem like through ebay for dirt cheap as it seems like the modem got damaged when the DSL came back on. Modem does not seem to be fried by the service reactivation -- earlier post indicates it works in safe mode.
Also, the ability of a second system to connect online without issues ("my toughbook got back online wireless and hardwired") strongly points to this being something specific within the Inspiron laptop.
Now for the $64K question: what was changed on the Inspiron between the last time you successfully connected before DSL went down? |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | Here's a shot in the dark. Were you using the dialer program on both machines? |
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RandomZero
join:2008-01-07
| reply to Jodokast96
said by Jodokast96 :If it's the modem, why would it work fine in Safe Mode? Yeah I didn't read the entire post, I stopped about halfway through because all signs did point to the modem.
But because of that, it's likely spyware or something that's affecting connectivity. In which case more indepth troubleshooting would be needed. |
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ajb62787
join:2005-05-28
Dundalk, MD
·Verizon Online DSL
edit:
May 21st, @04:04PM
| But the part I can't understand is.. Why does Verizon have the DSL Dialer still around if they advise all customers to use the connection as always on?
If it happened recently, do a system restore to about 2-3 weeks ago and that should fix the problem. |
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RandomZero
join:2008-01-07 | Personally, I wouldn't use the modems dialers. They reset themselves if you touch them wrong, whereas a dialer always stays the same. |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ
·Verizon Online DSL
| reply to ajb62787
A lot of times the dialers are still around from when they were actually needed. People could go without years for issues using them, so they'd never change. I was one of them. I'd used a dialer on multiple machines drawing multiple IPs for years until Verizon got around to enforcing things. It wasn't until then that I found out I could set everything in the modem. |
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