About Time People Realize in http://www.dslreports.com/forum/r20498298 en Wed, 11 Nov 2009 11:25:48 EDT Wed, 11 Nov 2009 11:25:48 EDT Re: About Time People Realize http://www.dslreports.com/forum/remark,20502887 MysticGogeta : Problem in my area which was the same when I had Time Warner was their severe lack of communication. When I had issues (Disconnects mainly) and they would come out do some work and it happened again and again so I would get another one out here and he would be clueless what the previous tech did.
I wish they would write notes or something to get issues solved faster this is probably costing them money. Luckily the last 7-8 months or so its been great. I rarely see one disconnect a month and its usually for less then an hour.
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Team Discovery-Join the fight]]> http://www.dslreports.com/forum/remark,20502887 Sun, 18 May 2008 18:16:43 EDT Re: About Time People Realize http://www.dslreports.com/forum/remark,20502038 funchords :
said by MysticGogeta See Profile :

Customer service sucks everywhere.
I don't agree with this, however...

said by MysticGogeta See Profile :

The best service is the one that hardly goes down, so you don't have to deal with them.
...I definitely agree with this.

I've had really good luck with Comcast support -- with the exception of the Sandvine thing which was an exception to the trend. I really do believe that I'm lucky to live in an area where support has been good and has remained good. I understand that many Comcast areas have terrible customer support issues.

The JD Power satisfaction surveys are essentially relevant. I'll accept that "Customer service sucks everywhere" is widely held opinion. I don't share it. But if it helps us to agree somewhat, I'll offer the idea that "some suck less than others."
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Robb Topolski -= funchords.com =- Hillsboro, Oregon
HTTP is the new Bandwidth Hog...
]]> http://www.dslreports.com/forum/remark,20502038 Sun, 18 May 2008 14:22:26 EDT Re: About Time People Realize http://www.dslreports.com/forum/remark,20501699 MysticGogeta : Customer service sucks everywhere. The best service is the one that hardly goes down, so you don't have to deal with them.
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Team Discovery-Join the fight]]> http://www.dslreports.com/forum/remark,20501699 Sun, 18 May 2008 13:05:00 EDT Re: About Time People Realize http://www.dslreports.com/forum/remark,20501205 BosstonesOwn :
said by funchords See Profile :

said by espaeth See Profile :

Really?
Yeah. It was 2 weeks from order to live, but the road during those two weeks was quite bumpty indeed. Click on the Verizon DSL review that I left.

Things that haven't changed:
- They don't know what service they're offering to you until they hook it up
- Their repair service operators are not allowed to think for themselves
- The Westell 327W modem they shipped out has a UI that would make Rube Goldberg proud

The Comcast HSI people can run circles around these Verizon clowns (excepting the executive floors of the Comcast tower, of course). It's amazingly difficult to find someone from Verizon with both a pulse and a brain!
Yeah because comcast tech support is any better.

Last nite I was at a very rich clients home replacing computers. It took 6 calls to comcast to get them to understand that the arris EMTA was having a problem with the data side. The 6th call I got a very good woman , who reset the data side and sent a new configuration file to the modem , all worked. At least with Verizon I don't have to make 6 calls to get a good tech , takes maybe 3, usually 2.
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"It's always funny until someone gets hurt......and then it's absolutely friggin' hysterical!"]]> http://www.dslreports.com/forum/remark,20501205 Sun, 18 May 2008 10:45:06 EDT Re: About Time People Realize http://www.dslreports.com/forum/remark,20500399 funchords :
said by espaeth See Profile :

Really?
Yeah. It was 2 weeks from order to live, but the road during those two weeks was quite bumpty indeed. Click on the Verizon DSL review that I left.

Things that haven't changed:
- They don't know what service they're offering to you until they hook it up
- Their repair service operators are not allowed to think for themselves
- The Westell 327W modem they shipped out has a UI that would make Rube Goldberg proud

The Comcast HSI people can run circles around these Verizon clowns (excepting the executive floors of the Comcast tower, of course). It's amazingly difficult to find someone from Verizon with both a pulse and a brain!
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Robb Topolski -= funchords.com =- Hillsboro, Oregon
HTTP is the new Bandwidth Hog...
]]> http://www.dslreports.com/forum/remark,20500399 Sun, 18 May 2008 01:30:59 EDT Re: About Time People Realize http://www.dslreports.com/forum/remark,20500383 cdru : I thought it was a hassle replacing my old cheap cable splitter that was good for uni-directional cable with one that was good for bi-directional. It actually took longer as the old splitter had corroded some around the connectors and I had to get out my pliers PLUS I had to unscrew it from the side of my house where it was mounted PLUS I had to detach the ground screw as it was also being used as a grounding block. It was a hassle....not that big of one, but one nonetheless...]]> http://www.dslreports.com/forum/remark,20500383 Sun, 18 May 2008 01:26:50 EDT Re: About Time People Realize http://www.dslreports.com/forum/remark,20500214 RR Conductor :
said by jchambers28 See Profile :

that to get dsl you have to be close to a co to get the service
where as cable you can be anywhere as long as the lines are are available. In my area 1.5 is the fastest that you can get which
is a joke I have a 12meg connection with cable threw cox and beats the hell out of dsl any day of the week period.
That and have a CO that is equipped for it, I live in a very rural area in Northwestern California, and besides being 19,000 cable feet from our AT&T (former SBC,former Pacific Bell) CO, it isn't even equipped for DSL. We have Comcast HSI (formerly Adelphia here) and it rocks, good thing because it's the only broadband we can get. The nearest DSL equipped CO is 8 miles south of me in Ukiah, the "big" town in Mendocino County at 16,000.
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»www.aslrra.org/home/index.cfm]]> http://www.dslreports.com/forum/remark,20500214 Sun, 18 May 2008 00:24:12 EDT Re: About Time People Realize http://www.dslreports.com/forum/remark,20500082 N10Cities :
said by bogey780 See Profile :

I understand his comment just fine.

What's the hassle about plugging a box in the wall? I wouldn't brag about how that's making my life difficult. PEople would think I was mildly retarded.
When you have to crawl behind furniture or reach under beds to attach the filter, it is a hassle....not that big of one, but one nonetheless... :p]]> http://www.dslreports.com/forum/remark,20500082 Sat, 17 May 2008 23:41:01 EDT Re: About Time People Realize http://www.dslreports.com/forum/remark,20499818 espaeth :
said by funchords See Profile :

I have to agree with you. I recently installed Verizon DSL in an apartment and I couldn't believe what a terrible experience it was from start to finish.
Really?

When I signed up for Embarq in 2006 they shipped me out a Zyxel 660 DSL router/modem. It was just a matter of plugging the 660 into the phone line, my firewall into the modem, and the box negotiated a DHCP address from upstream. No PPPoE to mess with at all.

One thing I will say, I get consistently higher MOS (mean opinion score) numbers on DSL than I do on cable. Jitter is significantly lower, even though minimum latency is usually a bit higher.]]> http://www.dslreports.com/forum/remark,20499818 Sat, 17 May 2008 22:24:20 EDT Re: About Time People Realize http://www.dslreports.com/forum/remark,20499573 bogey780 : I understand his comment just fine.

What's the hassle about plugging a box in the wall? I wouldn't brag about how that's making my life difficult. PEople would think I was mildly retarded.]]> http://www.dslreports.com/forum/remark,20499573 Sat, 17 May 2008 21:14:02 EDT Re: About Time People Realize http://www.dslreports.com/forum/remark,20499449 funchords :
said by DJ_Kismuth See Profile :

...that DSL sucks. It's slow, those line filters are a hassle to install, PPPOE is annoying and pointless.

Cable is faster, you plug in, and it works.
I have to agree with you. I recently installed Verizon DSL in an apartment and I couldn't believe what a terrible experience it was from start to finish.

It's amazing how little DSL has improved through the years. :(
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Robb Topolski -= funchords.com =- Hillsboro, Oregon
HTTP is the new Bandwidth Hog...
]]> http://www.dslreports.com/forum/remark,20499449 Sat, 17 May 2008 20:37:43 EDT Re: About Time People Realize http://www.dslreports.com/forum/remark,20499121 anon :
said by bogey780 See Profile :

You lack the technical skills to plug a phone into a box and plug that box into a wall?
Do you lack reading comprehension skills?

He said DSL filters were a hassle to install, not that he couldn't install them.]]> http://www.dslreports.com/forum/remark,20499121 Sat, 17 May 2008 19:03:01 EDT Re: About Time People Realize http://www.dslreports.com/forum/remark,20498963 bogey780 : You lack the technical skills to plug a phone into a box and plug that box into a wall?]]> http://www.dslreports.com/forum/remark,20498963 Sat, 17 May 2008 18:15:01 EDT Re: About Time People Realize http://www.dslreports.com/forum/remark,20498927 Gogo1 :
said by DJ_Kismuth See Profile :

...those line filters are a hassle to install...
wat]]> http://www.dslreports.com/forum/remark,20498927 Sat, 17 May 2008 18:02:50 EDT About Time People Realize http://www.dslreports.com/forum/remark,20498322 jchambers28 : that to get dsl you have to be close to a co to get the service
where as cable you can be anywhere as long as the lines are are available. In my area 1.5 is the fastest that you can get which
is a joke I have a 12meg connection with cable threw cox and beats the hell out of dsl any day of the week period.]]> http://www.dslreports.com/forum/remark,20498322 Sat, 17 May 2008 15:11:45 EDT About Time People Realize http://www.dslreports.com/forum/remark,20498298 DJ_Kismuth : ...that DSL sucks. It's slow, those line filters are a hassle to install, PPPOE is annoying and pointless.

Cable is faster, you plug in, and it works.]]> http://www.dslreports.com/forum/remark,20498298 Sat, 17 May 2008 15:04:15 EDT