Krunchman
join:2008-01-19
| Anyone else losing sync - weekends?
Good grief!
Last Saturday night (05/10/08) around 11:30pm EST, and now again this Saturday night (05/17/08) around the same time my Motorola modem just starts going nuts losing sync every 30 seconds. I've tried 2 different line filters, along with NO filters, same results.
This is nutty, is it me or AT&T? I never lose sync at all during the week, I'm really not doing anything differently on weekends.
Any thoughts? Ugh.... |
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lamentcfg
@bellsouth.net
|  I have been loosing my sync on a regular basis, not just weekends, starting about 4 weeks ago. Now I only get 30k down, I replace the filters and the modem, not any better, a tech came to my house and was baffled. Thinking about switching to cable. Bellsouth sucks now that att took over (the only change I can figure out. |
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Stratcat
@bellsouth.net
| How did you get a tech to come to your house?
I'm in Memphis, TN and calling tech support caused my
blood pressure to rise and no problem resolution.
I'm sure the problem is in the phone line as I hear
noise when the DSL sync drops.
Thanks,
Emory |
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Splitpair
Premium
join:2000-07-29
Cow Towne
 ·T-Mobile US
·T-Mobile US
 ·AT&T Southeast
| reply to Krunchman
said by Krunchman  :Any thoughts? Ugh.... Have an alarm system?
Wayne
--
If you cannot fix it with a buttset and some bennies you ain't a technician.
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harrijs
join:2007-08-29
Owensboro, KY
| reply to Krunchman
I have been fighting this same problem for the last 3 months. I had voice and data service at this physical location for over two years prior to switching to a dry loop service about a year ago. I never had these problems with the regular voice and data. The current service is 3Mbps and will work fine throughout the week (M-F). Every single weekend, my down speeds drop to around 30Kbps. My upload speed is still maxed out around 384Kbps.
A phone call to tech support will go through all of the normal hoops (power cycle everything, run speed test, etc., remove filter, reapply filter). The customer service guy on the phone will consult a line technician on the other line, and then things will begin to work again. This will be fine until the next weekend when I will have to go through the process again.
There have been two field technicians to my location in the past couple of months, and neither of them see any problem with either side of the NID.
I am starting to wonder if this isn't a reaction to people moving to dry loop service. They never wanted to offer the dry loop to begin with, and were forced to by the FCC. It could be an approach of offering horrible service so people will leave the dry loop, or leave all together. |
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tcr22
join:2005-06-04
Saint Augustine, FL | reply to Krunchman
i been losing sync every 30 mins for the last couple days |
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naelg
join:2002-06-25
Stuart, FL | I lose Sync every time there are thunder storms around which is everyday around 4 pm in Florida.
I just bought a new netopia modem to replace my westel 6100 and hope this will make things better. |
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et1212
join:2005-10-23
Mableton, GA
·AT&T Southeast
 ·Charter Pipeline
| said by naelg :I lose Sync every time there are thunder storms around which is everyday around 4 pm in Florida. I just bought a new netopia modem to replace my westel 6100 and hope this will make things better. Netopia (replacing my Westell 6100) solved my thunderstorm problem. Please report back your results |
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naelg
join:2002-06-25
Stuart, FL | I hope this will work.
I will let you know.
 |
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BoDenkai
@bellsouth.net
| man at least ya guys get at least a minute my connection drops every 15 seconds then i gotta wait like 40 secs for it to resync. i have the westell shit underneath it says REFURBISHED! WTF cheap ass ATT dropped calls with cingular now i get dropped internet now that ATT Cingular and Bellsouth is all one company fucking assholes. Do you guys think that replacing the modem would help in the short run at least? i'm going to consult with my parents to switch to Verizon internet now that we do not have cingular phones anymore. DAMN CHEAP ASS INTERNET. and we got the most expensive package too i should get first priority or something. FUCK SHIT DAMN |
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tcr22
join:2005-06-04
Saint Augustine, FL | reply to Krunchman
seems to be fixed now |
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naelg
join:2002-06-25
Stuart, FL
·AT&T DSL Service
| reply to Krunchman
Ok, now I can say wit certainty that the Thunderstorm loss of sync problem was caused by the westell 6100.
I have been using the Netopia 2100 for 2 days and there is ZERO loss of sync during thunder storms, I mean ZERO!
I think ATT should know about that. |
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