said by BSD24:Not sure, it is a new site but we are giving it out. The site just opened on 5/15/08 so it might not be fully functional, who knows. Or maybe no changes are happening in the next 2-3 months for your area, I don't know though.
I bet it is likely the division/region your in might not have gone into the new site yet.
We will be using the follows ways of contacting customers:
-30 Day Legal Notification Bill Insert
To view copies of the letters by town please use the customer web site (www.comcastdigitalworld.com ) and simply by entering the customers Zip Code, this will allow you to view both the letter the customer received AND the specific list of channels impacted in their town.
-Bill Message (“Please read the important notice regarding changes your Comcast Cable service located within this bill. For more information or to inquire about related Comcast Digital Cable discount offers, please call 1-800-COMCAST or visit www.comcastdigitalworld.com”)
And other means, but the 30day notice is required by law(subject to state regulations, which could vary by state).
I would think that some of the links don't work because many areas have no plans to migrate analogs "very" soon. And my market, in particular, sucks at even notifying people of these things. One particular digital to analog migration slew in Savannah was a seemingly random decision that caught customers by surprise because there was absolutely no advanced notification. I would have to guess that my market probably won't even be using the site if it can't even notify through billing statements.
