pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
 ·Comcast
| Bad Move?
You would think Sprint would not try to antagonize its remaining customers. How many of them would be willing to cross this threshold just for the opportunity to be dropped from their contracts?
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This isn't fair! I was only supposed to hate just ONE presidential candidate! |
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NeoandGeo
join:2003-05-10
Harrison, TN | Funny thing is I was looking into setting up Sprint EVDO service yesterday for my laptop due to them not imposing a cap.  |
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gimme5
join:2002-12-23
Kissimmee, FL
| reply to pnh102
Yes, bad idea... They'll lose customers, and will miss out on potential new customers. Sprint doesn't need that!
And I bet dan@sprint.com is gonna get a ton of e-mails (enough for him to go over his cap?  ) |
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ydoucare
join:2003-03-12
Rensselaer, IN | All you get from that address is a response from Sprint ecare. I don't think Dan Hesse actually reads it. lol |
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jc100
join:2002-04-10
| reply to pnh102
Gee PNH says something meaningful. (Takes print screen).
I guess this would, as you said, be a change and allow customers to breach their contracts. That is the LAST THING Sprint needs. I mean this was their ONE POSITIVE marketing tool. Unlike the other guys, we have no caps. Now, they are just one in the same competing. Way to go numbskulls. You've successfully killed off the reason why I actually liked you guys. If they keep this, I WILL look for another provider after being with you for 10 years. |
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patcat88
join:2002-04-05
Jamaica, NY
| reply to ydoucare
said by ydoucare  :All you get from that address is a response from Sprint ecare. I don't think Dan Hesse actually reads it. lol Um, kinnda obvious. 1 man can't be the personal rep of 50 million users....... That box has messages PER SECCOND flowing into it. What human will read all that? |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast
| said by patcat88 :Um, kinnda obvious. 1 man can't be the personal rep of 50 million users....... That box has messages PER SECCOND flowing into it. What human will read all that? At the rate they are losing customers that won't be as much of a problem as it is now. 
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This isn't fair! I was only supposed to hate just ONE presidential candidate! |
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Lee GWB
Yaco
Premium
join:2001-10-13
Allendale, NJ
 ·Verizon Online DSL
| reply to pnh102
Yep! You would think. I sang them praises a few weeks ago after I got my revised bill.
I Have a Palm Treo with 3 other phones on my plan (1400 Shared N/W Free) Texting all phones and Data for my Treo. I got a $120.00 . Now they give the remaining few another "easy out" from a 2 year contract.
The other Wireless companies seem to be no better.
Lee
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"I Don't feel Tardy"
"When Clinton Lied, All that was left was a stained dress.
When Bush lied, all that was left was 4000 less US Soldiers.. |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| reply to ydoucare
said by ydoucare :All you get from that address is a response from Sprint ecare. I don't think Dan Hesse actually reads it. lol And do you think the President of the US reads his?  Dan H has a BIG mail box. He has people read his emails and filter through ones that have merit. So, I can bet he gets a briefing on the ones that are worthy of his attention and I can more then bet he will get the message from this.
This move is bad. So what if it affects only 1%. No need making the other 99 feeling like they are getting less now. So, there's nothing stopping them from leaving a company who has the perception of having the worst CS, no longer best bank for the buck.
But those of us who use Sprint are too blame. We have "expected" them to be the cheapest and they are. Now, they should raise prices to match all of VZW's, take that extra money and fix the rest of CS and let the chips fall where they may. Sadly, this will more then likely lead to more churn and more layoffs and less money for the network. Before long, Sprint will be Spent. End of story. |
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dlconkey
join:2003-01-19
Chicago, IL
clubs:
|  reply to pnh102
LMAO...
A legal VALID way of terminating yer contract!
So, what is this really saying???
A) Sprint wants the "leechers" off to "normalize the network", or
B) Sprint's network is not up to snuff, and thus, killing "leechers" is the "easy way out"????
What's up with this?
Sprint (fill in yer own co_____) says "We will charge you $ xx.xx per month for a certain speed cap, with UNLIMITED use.... Yet now we get popped for using what we pay for???!!?
I love the "easy way out" of a contract... just suck it all for it's worth!
Oh BTW, make sure ya look at the "early termination" clause!!!!!!!
"OK, Mr. Smith, you have violated our (new) TOS.... As a result, we are terminating your contract, and furthermore, since your contract was terminated prior to your agreed upon term, we we'll charge you a sweet exit fee....."
Do companies like this really desire customer retention?? Or are they going to alienate 50% to rid themselves of the 5% of the customers who actually USE the BW they pay for???
Unfortunately, they KNOW that the other 45% just surf and Email and unfortunately, perhaps unknowingly, are paying $$$ for BW they COULD be using, but don't. While the people who pay the $$$ for the BW and USE it, are fugged!!!
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Dave, Chicago - Edgewater/Uptown, @ the lakefront |
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