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Why they call it an "enhanced service"

They have to call it an "enhanced online experience" because the law mandates opt-in provisions for all programs merely intended to increase corporate revenue. As long as they can convince customers, the press, and lawmakers that an honest business enhancement is taking place, they do not have to obtain written or electronic signatures from their customers to wiretap them.

Anyone with a shred of technical knowledge knows that this program is more likely to negatively impact service and speeds than enhance anything, but if Charter can convince even a few of us otherwise, they'll have a platform of ignorance upon which to develop such illegal revenue-increasing programs, and all that's lost is the privacy of their entire subscriber base.