n9ae
join:2008-05-16
Madison, WI | TDS Won146;t Install WIMAX and Can146;t Make DSL Work I’ve outlined by frustrating and disappointing experience with WIMAX. Now I’m again experiencing a return of my intermittent and long unresolved DSL problem that has plagued us for the past 2 plus years. Here’s what’s happening. Bandwidth is being tested with www.speedtest.net.
Since fall 2006
I’m getting about 650 / 430 with the Action Tech modem.
Around Nov. or Dec. I start experiencing total failure of the link from 6 to 8 am and again after 4 or 4:30 pm lasting all evening. TDS spends at lest a month troubleshooting, swapping modems capping bandwidth with no improvement. TDS says WIMAX when it’s available is the answer.
Some time in Jan. 2008 things magically stabilize with no explanation from TDS.
Now it gets really frustrating.
May 2008 with bandwidth stall capped at around 650K the link failure problem returns. I report it on May 16 and site old tickets relating to this problem.
On May 19 I see a bandwidth cap has been removed and I’m getting 1.5 meg downloads. I can test and download all day long with NO FAILURES.
Again at 4:50 pm I see a total failure of link. I again report this as a follow-up to the ticket opened on May 16. The link cycles through periods of ups and downs all evening and is for all practical purposes unusable. Most significantly the link fails in the same way even with our computers are turned off and the only traffic if any comes from my firewall. There is no way this problem is related to bandwidth or traffic from my location but TDS will not move beyond this explanation.
Today (May 20) I detect a bandwidth cap has been reinstated and I’m confident the same link failure will happen again this evening. I will report this again with the same results.
It’s clear to me they have no clue how to fix this problem and I can’t get them to think beyond the bandwidth factor. What ever is going wrong is time of day sensitive and has nothing to do with bandwidth. I need to find a way to escalate this to someone who can either override the WIMAX installation decision or who can troubleshoot and finally fix the DSL signal loss problem.
If anyone has any suggestions for how to push this up the management structure to someone who can get it resolved I would love to hear from you.
1) TDS can fix this problem by installing WIMAX but they will not deviate from their install script.
2) I can not make them understand the link failure had NOTHING to do with bandwidth. It fails repeatedly when I put NO traffic on the line but works flawless all day long at 1.5 meg download speeds.
I’m paying TDS 86.50 a month for a service that’s functioning about 70 percent of the time. |
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| are you metrocom dsl or telecom dsl? |
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n9ae
join:2008-05-16
Madison, WI | reply to n9ae
Metrocom |
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