gimme5
join:2002-12-23
Kissimmee, FL
| reply to pnh102
Re: Bad Move?
Yes, bad idea... They'll lose customers, and will miss out on potential new customers. Sprint doesn't need that!
And I bet dan@sprint.com is gonna get a ton of e-mails (enough for him to go over his cap?  ) |
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ydoucare
join:2003-03-12
Rensselaer, IN | All you get from that address is a response from Sprint ecare. I don't think Dan Hesse actually reads it. lol |
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patcat88
join:2002-04-05
Jamaica, NY
| said by ydoucare  :All you get from that address is a response from Sprint ecare. I don't think Dan Hesse actually reads it. lol Um, kinnda obvious. 1 man can't be the personal rep of 50 million users....... That box has messages PER SECCOND flowing into it. What human will read all that? |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
 ·Comcast
| said by patcat88 :Um, kinnda obvious. 1 man can't be the personal rep of 50 million users....... That box has messages PER SECCOND flowing into it. What human will read all that? At the rate they are losing customers that won't be as much of a problem as it is now. 
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This isn't fair! I was only supposed to hate just ONE presidential candidate! |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| reply to ydoucare
said by ydoucare :All you get from that address is a response from Sprint ecare. I don't think Dan Hesse actually reads it. lol And do you think the President of the US reads his?  Dan H has a BIG mail box. He has people read his emails and filter through ones that have merit. So, I can bet he gets a briefing on the ones that are worthy of his attention and I can more then bet he will get the message from this.
This move is bad. So what if it affects only 1%. No need making the other 99 feeling like they are getting less now. So, there's nothing stopping them from leaving a company who has the perception of having the worst CS, no longer best bank for the buck.
But those of us who use Sprint are too blame. We have "expected" them to be the cheapest and they are. Now, they should raise prices to match all of VZW's, take that extra money and fix the rest of CS and let the chips fall where they may. Sadly, this will more then likely lead to more churn and more layoffs and less money for the network. Before long, Sprint will be Spent. End of story. |
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