 MattAll noise, no signal.Premium
join:2003-07-20
Jamestown, NC
kudos:12 | DirecTV et al It's funny, DirecTV would have you believe they are head and shoulders above the Cable Companies based on this study. All their new anti-cable commercials quote this study in the fine print at the end of the commercial. I've had both and they both have their strengths and weaknesses.
The larger trend that no one seems to notice is that customer service in EVERY industry has taken a huge nosedive in the past 5-10 years. |
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 DogfatherPremium
join:2007-12-26
Laguna Hills, CA
3 edits | Read it again, DirecTV hasn't taken a nosedive, and by no measure is it a "massive" nosedive. They're a tiny bit off from their insanely high ratings to just below insanely high. And more recently, their customer satifaction has increased while Comcast continues it's freefall toward 50% satisfaction.
Of course DirecTV is head and shoulders, torso, pelvis and legs above Comcast.
You Comcast fanbois can try and spin this all you want, but the numbers don't lie. People are satified with DirecTV by a ratio of better than 2:1 and it's increasing while nearly 1/2 are dissatisfied with Comcast and within another 18 months, the customers actually satisfied with Comcast will be in the minority.
That is very sad when 1/2 of their customers think they suck and they're at the bottom of the customer satisfaction index. Even sadder when people like the IRS more than Comcast by quite a wide margin.
Unfortunately Comcast's solution for this will certainly be yet another price increase. |
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| said by Dogfather:Of course DirecTV is head and shoulders, torso, pelvis and legs above Comcast. You Comcast fanbois can try and spin this all you want, The problem is comparing apples and oranges. DirecTV is TV only, while the cable company ratings are also based on internet service as well. And I believe that is where Comcast gets a black eye. I find their TV service near bulletproof over the last 10 years. But I have had occasional internet outages while TV was still working without a problem.
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MattAll noise, no signal.Premium
join:2003-07-20
Jamestown, NC
kudos:12
1 edit | reply to Dogfather
said by Dogfather:Read it again, DirecTV hasn't taken a nosedive, and by no measure is it a "massive" nosedive. They're a tiny bit off from their insanely high ratings to just below insanely high. And more recently, their customer satifaction has increased while Comcast continues it's freefall toward 50% satisfaction. Of course DirecTV is head and shoulders, torso, pelvis and legs above Comcast. You Comcast fanbois can try and spin this all you want, but the numbers don't lie. People are satified with DirecTV by a ratio of better than 2:1 and it's increasing while nearly 1/2 are dissatisfied with Comcast and within another 18 months, the customers actually satisfied with Comcast will be in the minority. That is very sad when 1/2 of their customers think they suck and they're at the bottom of the customer satisfaction index. Even sadder when people like the IRS more than Comcast by quite a wide margin. Unfortunately Comcast's solution for this will certainly be yet another price increase. Comcast isn't even available in my area, so I'm far form a Comcast fanboy. I misread the blurb at the bottom that lumped the cable and satellite industries together.
Regardless, I have had TW Cable and now I have DirecTV. I am waiting for my contract to end so I can go back to TW as the DTV savings just aren't there and their overall product isn't any better. |
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DogfatherPremium
join:2007-12-26
Laguna Hills, CA | reply to fAcEtIOUs
Looking at the statistics, they broke down the industries. For example, Comcast telephony and Comcast television are rated separately. |
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MattAll noise, no signal.Premium
join:2003-07-20
Jamestown, NC
kudos:12 | said by Dogfather:Looking at the statistics, they broke down the industries. For example, Comcast telephony and Comcast television are rated separately. So which did they lump Comcast Internet Service? |
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1 edit | reply to Dogfather
said by Dogfather:Looking at the statistics, they broke down the industries. For example, Comcast telephony and Comcast television are rated separately. But they didn't break out internet service. I suspect that is in the television category.
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My BLOG .. .. Internet News .. .. My Web Page |
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MattAll noise, no signal.Premium
join:2003-07-20
Jamestown, NC
kudos:12 | said by fAcEtIOUs:said by Dogfather:Looking at the statistics, they broke down the industries. For example, Comcast telephony and Comcast television are rated separately. But they didn't break out internet service. I suspect that is in the television category. As do I.
Internet customers are much more demanding than TV customers. |
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DogfatherPremium
join:2007-12-26
Laguna Hills, CA
2 edits | reply to fAcEtIOUs
According to the statistics description, it doesn't include internet service. It's only cable TV and DBS TV.
quote:
cable & satellite TV, cellular telephones*, computer software, fixed line telephone service, motion pictures, network/cable TV news, newspapers, wireless telephone service
No internet.
There is no evidence that they included internet in their rankings, especially considering the explicitly excluded other cable services like telephony.
The only thing mentioned was possible spill-over for AOL's portal from AOL being an ISP. But that implies that they weren't rating AOL as an ISP but people hate AOL ISP so some possibly hated AOL as a portal.
But there is no similar commentary about spill-over for Comcast or horrid numbers coming for people hating Comcast's HSI service. From my experience it's the other way around; people are happier with HSI than TV which is why Comcast has the $15 how dare you not want our crappy CATV fee. |
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 MysticGogetaThe Robot DevilPremium
join:2005-03-14
League City, TX | reply to Dogfather
I don't like Comcast (in fact dropping the TV service in a few days) but you sounding like a fan boy your self, so you shouldn't be such a hypocrite.
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DogfatherPremium
join:2007-12-26
Laguna Hills, CA
4 edits | Fanboy for what service exactly? I'm an 11 year Cox Digital/HSI sub and have a Megapath T1 at work. At my vacation house I have Time Warner (formerly Comcast/ATTB/MediaOne) and it's in a Verizon FiOS service area.
Don't have DirecTV, don't have E*. I just look at their ratings and see people like them FAR better than Comcast. You don't have to be a fanboi of anything to do simple math.
You do have to be a fanboi to spin these ratings to be anything but abysmal for Comcast. |
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