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 fuziwuziNot born yesterdayPremium
join:2005-07-01
Atlanta, GA | Is this true???? The fanboys in the Comcast forum here repeatedly claim that "bad service" is a rare occurrence or that it never happens at all. It must be true since they wouldn't berate so thoroughly every person who dares make a complaint, right?  | |
|  | | pfsmith
join:2006-11-16
Lafayette, IN
2 edits | Re: Is this true???? said by dadkins:said by fuziwuzi:The fanboys in the Comcast forum here repeatedly claim that "bad service" is a rare occurrence or that it never happens at all. It must be true since they wouldn't berate so thoroughly every person who dares make a complaint, right? Yeah! It can't be that Comcast is taking over crap systems(yeah I said crap) and trying to get them all up to what the rest of the Comcast footprint is doing. Comcast took over Insight in IN and IL which was running *wonderfully*. I had great speeds, great pings, no packet loss.
THE VERY DAY OF THE CHANGE OVER MY SPEEDS WENT TO SLOWER THAN DSL. We were promised by Comcast that we would keep our 10/1 Insight speeds. But, that hasn't happened. I'm on 8/768 and THEY KEEP LYING ABOUT IT. They tell me to my face that I'm on 10/1 but MY VERY OWN MODEM'S STATUS SCREEN SAYS THAT I'M PROVISIONED FOR 8/768. When they escalate the problem the upper level techs CONTINUE TO LIE TO MY FACE AND CLAIM THAT I'M ON 10/1.
They even forced me to get a new modem because they wouldn't properly support the modem I had with Insight that had worked flawlessly for several years... said they couldn't provision it properly (what a load of crap - Insight could do it just fine).
So, Comcast has taken over a nicely run Insight system with great local customer service and turned it into garbage with sometimes less than DSL speeds and shit for customer service. | |
| | |  dadkinsCan you do Blu?Premium,MVM
join:2003-09-26
Hercules, CA
kudos:18 | Re: Is this true???? One last time Pal...
YES! Problems *DO* happen!
NO ISP is problem free!
I believe you that you are having issues with Comcast...
Just as I said, there will most likely be issues when Comcast has to get ALL AQUIRED network segments set to what the rest of Comcast's footprint is at.
What part of that can't you understand?
Hate to tell you friend, 10/1 will be going away - like it or not!
*No offense to any phone reps intended...*
I don't care what some phone monkey told you!
Comcast does not have 10/1 service! It *WILL* go away!
Get over it! 
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Think outside the Fox... Opera | |
| | | | | | Re: Is this true???? said by dadkins:One last time Pal... YES! Problems *DO* happen! NO ISP is problem free! The issue isn't that there are problems. The issue is whether or not Comcast FIXES the problems. I have had an issue with pixelization on analog service and Comcast says there is no problem. They even rolled a truck and found NOTHING wrong with my house wiring and while the tech knew there was a problem, Comcast said there was none. | |
| | | | | dadkinsCan you do Blu?Premium,MVM
join:2003-09-26
Hercules, CA
kudos:18 | Re: Is this true???? And yet some people like... me, have a Comcast issue and it gets fixed in a timely manner. Go figure, huh?
I know that some have problems, but you also have to realize that MOST do not.
Maybe the local techs in your market are clowns - who knows!
That does not mean they all are! Right? 
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Think outside the Fox... Opera | |
| | | | | | | | Re: Is this true???? said by dadkins:And yet some people like... me, have a Comcast issue and it gets fixed in a timely manner. Go figure, huh? I know that some have problems, but you also have to realize that MOST do not. Maybe the local techs in your market are clowns - who knows! That does not mean they all are! Right? the problem is while you might have good techs and managers in your area, others might have lousy service which reflects badly on the company as a whole. A good report quickly gets drowned out by lousy customer service. | |
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| | | pfsmith
join:2006-11-16
Lafayette, IN
1 edit | said by dadkins:One last time Pal... YES! Problems *DO* happen! NO ISP is problem free! ONE LAST TIME? RIGHT BACK AT YOU...
I have NO PROBLEM if 10/1 service is going away.
THEY NEED TO SAY IT TO MY FACE.
*EVERY* *SINGLE* *SUPPORT* *PERSON* THAT I HAVE TALKED WITH AT COMCAST - BOTH LOCAL AND CENTRAL - HAS TOLD ME THAT I *HAVE* 10/1 SERVICE. WHY DO YOU CLAIM THAT IT IS "GOING AWAY"? COMCAST DOESN'T EVEN CLAIM THAT.
On top of that, they continue to CHARGE ME FOR 10/1 SERVICE - that's right, they are charging me MORE THAN the standard cost of the 8/768 service.
I don't care which service I get... I just want what I'm paying for. Don't charge me for 10/1 and then give me 8/768 - *AND* *THEN* try and tell me that it's 10/1 when I CAN SEE THAT IT ISN'T!
Get it?
I doubt it... but at least I've tried. | |
| | | | | dadkinsCan you do Blu?Premium,MVM
join:2003-09-26
Hercules, CA
kudos:18 | Re: Is this true???? Get this pal, NO ONE has to say anything to you - read the TOS.
»www6.comcast.net/terms/subscriber/
"Subject to applicable law, we have the right to change our Services, Comcast Equipment and rates or charges, at any time with or without notice."
Bold mine
You keep bellyaching about the 10/1, There is no 10/1! Period.
So, there ya go!
Now, let it go already!
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Think outside the Fox... Opera | |
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| fuziwuziNot born yesterdayPremium
join:2005-07-01
Atlanta, GA | Perhaps YOU need to face reality: Comcast has one of the worst customer service ratings on the planet. THAT IS FACT. They didn't get such an ignominious attribute because everyone lives in your perfect world. | |
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