 DHRacerFire Survivor
join:2000-10-10
Lake Arrowhead, CA
 ·Charter
 ·Verizon Online DSL
| Rapid growth my eye Customer service sucks because they offshored customer service (not just tech support, but even the billing department) to some foreign country where they insult you by adopting an American first name and then barely able to speak any sort of intelligible English, and on top of all that, any deviations from their script cause hold times while they call a meeting to figure out what to do next.
As for Charter, I've totally given up on calling in. I just go to the local office now, but that's something I can really only do on weekends.
In addition, Charter seems to have oversold themselves on supporting HSI and phone, and they've been neglecting their core service: Cable TV. So you pay all this money and the service isn't as good as you think it should be (it should just work).
Now I'm sure the contingent of users on this forum will say "just switch" or "don't like it, don't have it" and to them I say drop dead. If I could, I would, but there is no competition, so I'm not going to punish myself by living like a cave man just to spite the cable company.
In short, I'd love to be in an area where the Telco can compete, or at least make Charter work harder. It would make Charter a better company, or at least I'd like to think so.
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"No one will believe you solved this problem in one day! We've been working on it for months. Now, go act busy for a few weeks and I'll let you know when it's time to tell them." (R&D Supervisor, Minnesota Mining & Manufacturing /3M Corp.) |
