| It doesn't matter how many agents you hire.... quote:
Comcast says they've hired some 15,000 new support workers in the last 18 months to handle the strain, but either it's not helping, or they haven't been given enough time to make a difference. I'm thinking the Twitter band-aids aren't cutting it.
You can hire 15 million support workers and have each one here in the USA but it means NOTHING if you do not fix the issues. Problems occur and that is a fact. However, taking your good old time fixing it and denying their is a problem is not going to make your customer satisfaction ratings go up.  |
