said by Dogfather:Read it again, DirecTV hasn't taken a nosedive, and by no measure is it a "massive" nosedive. They're a tiny bit off from their insanely high ratings to just below insanely high. And more recently, their customer satifaction has increased while Comcast continues it's freefall toward 50% satisfaction.
Of course DirecTV is head and shoulders, torso, pelvis and legs above Comcast.
You Comcast fanbois can try and spin this all you want, but the numbers don't lie. People are satified with DirecTV by a ratio of better than 2:1 and it's increasing while nearly 1/2 are dissatisfied with Comcast and within another 18 months, the customers actually satisfied with Comcast will be in the minority.
That is very sad when 1/2 of their customers think they suck and they're at the bottom of the customer satisfaction index. Even sadder when people like the IRS more than Comcast by quite a wide margin.
Unfortunately Comcast's solution for this will certainly be yet another price increase.
Comcast isn't even available in my area, so I'm far form a Comcast fanboy. I misread the blurb at the bottom that lumped the cable and satellite industries together.
