boulder545
@ultzindustries.com
|  Online Manage Services Terrible
Cbeyond has chosen to place no emphasis on the Cbeyond management interface (Cbeyond Online). Cbeyond Online is used to manage your account, including email, phone, vm, and all other Cbeyond services.
We have used Cbeyond for 4 years.
Cbeyond online is always sooooo slooooow it is painful to administer your account.
The Cbeyond Online server is often down and always slower than any other service I know of.
I can only believe this is the result of some bad management decision.
The email administration (setting up domains, setting up email accounts, and modifying accounts) is not only slow, but the server kicks you out on most operations. (Example: after updating a mail forward the system kicks you out.)
Bottom line is they have not funded the on-line management interface and this results in a terrible waste of time attempting to manage your account. If you pay the bills, you should assume a large cost here.
If I were the president I’d assume the worst, gut the team and start over. It would cost next to nothing to buy a few high-end web servers to problem solved. |
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LD
@frontiernet.net
| I just started with Cbeyond. I think I made a terrible mistake. The online support does not exist. The techs, when you get one, do not know anything. The field service reps receive no training and make promises the company can not keep. The only competent tech was a hired gun to place the Cisco router in our building. Prove me wrong. Make your service shine. Please |
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CB12
join:2008-06-26
| What position did you start at CBeyond? What area? I am prospectively considering CBeyond as a career choice but would like to get insight from those that have been there. I am making a decision to join in the next week so any information as soon as possible would be appreciated. traptdredg@yahoo.com |
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