 DHRacerFire Survivor
join:2000-10-10
Lake Arrowhead, CA
 ·Charter
 ·Verizon Online DSL
| reply to StoppushingCDV
Re: Stop being so naggy with sales! Actually, I just experienced that myself. I called Charter to ask about a billing question, and the first thing the lady said is "let me take care of your issue, then I will tell you about the "Charter Bundle".
As I already have TV, HSI and phone through Charter, I guess when the lady pulled up my account and saw that, the second part of the conversation never happened.
But still, after being on hold for as long as callers must hold for these days, to take up another slice of our time by trying to tell us about some package crap that if we had wanted it we would have asked for it, is another slap in the face to customers. Apparently the company thinks their not making enough money off you as they already are.
--
"No one will believe you solved this problem in one day! We've been working on it for months. Now, go act busy for a few weeks and I'll let you know when it's time to tell them." (R&D Supervisor, Minnesota Mining & Manufacturing /3M Corp.) |
