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ozzyozzie
join:2008-03-29
Evergreen Park, IL
| 53 day u-verse update (long and boring)
A tad under 2 month u-verse rant and rave.
For TV I went from Comcast to DirecTV to U-Verse (analog TV).
As far as picture quality, lack of freeze-ups, etal.
1)DirecTV (except when a bad storm moved in excellent picture)
2)U_Verse (picture good, but now and then, up to 15 second delay(picture freeze) on channel change!)
3)Comcast (decent picture, way too much pixalation so I dropped it for DirecTV)
Internet end - from Comcast to U-Verse.
Even with having both TV & Internet for Comcast I could only get a tad over 6MB down and about 300KB up. Sometimes my download was a little over 56K modem speed, but very few outages. Once I dropped the TV side, it remained the same, even though Comcast said I would be going to 4MB down. After a full year, me thinks they were wrong.
On the U-Verse, I went with the 6/1 package. It's has been very close to that range, no slowdowns noticed. So far (ask me in a year!) behaving much better than Comcast ever did.
Now on the reward side, a lot of ranting!
When I signed up I told them I wanted it under my name, not my dad's, heck he's been dead for 2 years. No problem they say. Gets installed, his name. No biggie, they never seemed to mind on the phone end I was signing my name for his bills. Decide to call up and ask how I could get it changed to my name. I was told they would have to remove all the devices, deactivate, and then install devices and activate in my name. Say what? Just left it under his name LOL.
About a week before install I call up and told them I was reading how if you signed up VIA the web you got a free month of TV, but not so over the phone. I told them I would like to cancel, then make an appointment VIA the web. It would be done within 5 minutes so the techs could still come out as scheduled. No problem, we'll put you down for one month of free TV (both had the $100 back so that didn't matter). Get the bill - no one month of free TV. Call back and explain the situation. They have no record of me being told of one month of free TV. I explained I did call and explained how I was going to simply cancel appointment, then ask for one VIA the web. They (billing) says I have to talk to reward center as they cannot give me the one month free. Talk to reward center, they say I have to talk to billing. WTF. Anyway I finally convinced one of them (forget who LOL) to get me the one month free. Came away even better because since neither 'talk to each other' I also got a $50 debit card as part of the register by phone promotion :0) Their goof, my favor! As to the Visa card, has my dad's name on it of course, again, no biggie but I cannot register it as it doesn't recognize the last 4 of the billing phone number. Call up and they ask "whom am I talking to" an blurt out my name. D'OH. "Verify name on card". Oops - two different first names, we cannot activate it. If you fax your ID, change account letter and death certificate we can have it changed to your name. I then asked why it wouldn't take the last 4 digits of the billing phone number. She replies "it is looking for the last 4 of your u-verse account number" (be nice if the recording said for u-verse subscribers it is the last 4 of your account number). Problem solved! Thanked her, hung up, called back, entered last 4 of the account number, card activated.
That should be it, until I get the $100 check with my dad's name on it. Luckily I have authority to cash checks in his name, well at least I think I do, never had to try it :0) | |
Old_Grouch
Today is not your day
Premium
join:2004-05-26
Greenwood, IN
clubs:
 ·AT&T Midwest
| said by ozzyozzie  :That should be it, until I get the $100 check with my dad's name on it. Luckily I have authority to cash checks in his name, well at least I think I do, never had to try it :0) Might want to check that with someone who knows more about law than how to spell it.
If you are executor of his estate and it is still open, you may have the authority.
If you merely had a power of attorney that he signed while he was alive, you might find that the power ended upon his death.
Either way, good luck.
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