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SMBB and voice service... useable on handset? »
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ninjatutle
Premium

join:2006-01-02
San Ramon, CA
·Sprint Mobile Broa..

reply to netwire
Re: Important information about unlimited plans

Selective hearing by some.

lalalalala


rrbroad

@comcast.net

reply to HEDP
said by HEDP See Profile :

Current customers who have the service their unlimited service contracts will be honored even after their contract expires.
Not true. I have been on the unlimted plan since July 2003 and my current contract ends in Nov 2008.

My May 22, 2008 bill advises me that the 5GB caps begins in 30 days.


HEDP

join:2008-04-27
Miami, FL

Oh well, with all due respect I was able to get out of my obligation from paying the service or returning the card.

There is really something not specific in the new terms related to basically 5GB in roaming. I don't receive my statements over the mail so I have never received such a notice.

Whatever, good luck with your situation because mine was clearly much different than pretty much the general population.


powerspec88
Premium
join:2007-03-11
Harrisonville, MO
·Sprint Mobile Broa..
·AT&T Yahoo

reply to HEDP
said by rrbroad :

said by HEDP See Profile :

Current customers who have the service their unlimited service contracts will be honored even after their contract expires.
Not true. I have been on the unlimted plan since July 2003 and my current contract ends in Nov 2008.

My May 22, 2008 bill advises me that the 5GB caps begins in 30 days.
My bill says nothing about it. It still shows my current plan as "$49.99 Unlimited Connection Card Plan
Unlimited MB Of PCS Data" I will check next month to see if says anything about it.

bpetton

join:2002-03-25
Lancaster, TX
reply to HEDP
Does anyone know the number to reach the retention dept of sprint?


netwire
Premium
join:2001-04-27
Mooresboro, NC
·RoadRunner Cable
·Millenicom
·Sprint Mobile Broa..
·Vonage


1 edit
said by bpetton See Profile :

Does anyone know the number to reach the retention dept of sprint?
866-207-7913

ydoucare

join:2003-03-12
Rensselaer, IN
·Embarq
·Millenicom
·Sprint Mobile Broa..

reply to HEDP
The e-mail response i got:

Thank you for contacting Sprint. I understand your concern related to
the changing the terms and conditions for Mobile Broadband Connection
Plans.

Yes, you are right that Sprint is changing the terms and conditions for
Mobile Broadband Connection Plans, Data Access Plans, and Phone as Modem
Plans to include usage limitations. This change goes into effect for
all customers as of July 13, 2008. The specific change adds the
following limitations:

- Sprint reserves the right to limit throughput speeds or amount of data
transferred, and to deny, terminate, modify, disconnect or suspend
service if usage either exceeds 5GB/month in total, or 300MB/month while
roaming.

- In other words, if a customer exceeds the data amounts that Sprint has
specified, Sprint may modify usage behaviors, terminate, suspend, or
disconnect the customer?s service.

I would also like to inform you that we believe that all of our
customers should get the best service possible from their broadband.
That means speedy downloads for all users, not just a few. However,
when someone is downloading a particularly large amount of information
over a long period of time, repeatedly, it can slow down speeds for
other users who might just be checking their e-mail or browsing online.
So to make sure Sprint service is fair for everybody, Sprint is
encouraging the right kind of use on the network.

We are notifying our customers via a bill message to make our customer
aware these changes on the account. It allows customers the opportunity
to review their data usage.
--
Asus P5N-E SLI|E4500|2 GB DDR2 800|8800GT|Audigy + Front Bay|Hauppauge PVR-150MCE|Vista Ultimate + XP Pro SP2 dual boot|Sony Vaio VGN-CR290|Sprint Mobile Broadband|Netgear WGR614v8

TexasPlus

join:2004-06-16
Bedford, TX
·Millenicom
·ViaTalk

said by ydoucare See Profile :

The e-mail response i got:

We are notifying our customers via a bill message to make our customer
aware these changes on the account. It allows customers the opportunity
to review their data usage.
In other words, it is Sprint that is putting a GUN to the customers head, it is up to the customer to either pull the trigger, or not to pull the trigger.....
--
"The world is a book; those who do not travel read but a single page." -St. Augustine

ydoucare

join:2003-03-12
Rensselaer, IN
·Embarq
·Millenicom
·Sprint Mobile Broa..

reply to HEDP
Forgot to post the last paragraph, perhaps the best part of the entire e-mail:

Further, you may opt out of Sprint service with no penalty on the line
of service impacted by this change if are not in agreement with the
change. You must opt out of Sprint contract within 60 days based on the
day they receive their bill message regarding the change in data usage.
--
Asus P5N-E SLI|E4500|2 GB DDR2 800|8800GT|Audigy + Front Bay|Hauppauge PVR-150MCE|Vista Ultimate + XP Pro SP2 dual boot|Sony Vaio VGN-CR290|Sprint Mobile Broadband|Netgear WGR614v8


rawgerz
In Debt we trust
Premium
join:2004-10-03
Grove City, PA
·Verizon Online DSL
·Sprint Mobile Broa..

reply to HEDP
You know what, I have called twice today and sat waiting on hold for over 15 minutes while both women tried looking for any information on one said "50 GB cap" which I asked her to double check that number for me, waited 5 more minutes and then said "Yes you're right it is 5 GB" but that the speeds would then be throttled after that point. To talking to another that had me wait on hold for 9 minutes and said there was nothing she was aware of or found on the subject.
I even asked her if she was made aware of this change by anyone else calling prior to myself, and she said no.

Wait and see, wait and see.
--

You can't make all the people happy all of the time. But it should be common sense to shoot for the majority.


HEDP

join:2008-04-27
Miami, FL

I seriously don't know what happened but after three days of removing my data card, I got complete jack asses for customer service.

One answered "Uh, hello can I have your telephone number, hello?" I had to repeat to her like 6 times the security code, and she kept on saying what ever she crapped out of her ass.

*click*

Called again and again, receiving idiot after idiot and I seriously felt like basically I need to start insulting someone to get a simple freaking answer on my account.

I know I received someone with a clue the last few times that I called for 4 months, what ever the hell happened they better fix it.

In regards to your emails, I feel like no matter what form of information I post, I am misleading customers and basically telling a lie around this joint. So I am no longer following the issue, and you are pretty much are on your own.

I guess we have to be name brand to be legit around here, and I am not tolerating that kind of trash. So good luck with that folks.

blazintails

join:2007-08-25
·Millenicom

reply to ydoucare
Okay and what about us that are paperless and get our bills online? As Im sure they will put it in small print somewhere on the online bills so people don't see it and end up stuck in their contract.

My cell phone bill again this month has over charges! grrrrrrrr its so damn annoying. I am very surprised Sprint can stay in business. But I guess when they over charge monthly, times how many millions of people, that is where they get their extra money to stay in business. Because their customer service and billing errors sure dont keep customers around.


cpayne5

join:2004-01-06

I spoke to a Sprint CS rep yesterday. He said Sprint recently changed their billing system (last month) and he said the new system only allows one "employee discount". This affects me in that I have an employee discount through my company, and also had a discount for 50% off the Sprint TV package. I was given the TV package discount when I re-upped my account last year. They said that any kind of discount like that is done via a Sprint employee discount. They said since my company discount is greater than that TV discount I was getting, only my company discount was carried through to the new system.

I have called in two months in a row now for them to fix this error. They said until the error is fixed, I will have to call in every month to get this discount applied and also said that at some point the finance department would put a stop to it, saying it was abuse. I said its what I signed up for when I re-upped my contract. He gave the usual "well if you read your TOS close enough..." answer. So, when they stop giving me the discount, I'll remove that TV package from my account.

Just an FYI for anyone else in this same scenario and wondering why their discounts have disappeared.
--
Hail To The Redskins


ninjatutle
Premium

join:2006-01-02
San Ramon, CA
·Sprint Mobile Broa..

reply to HEDP
 
I got my bill and no more unlimited.

It's pretty clear caps are in place, current or new customers.


HEDP

join:2008-04-27
Miami, FL
Well that settles that. That's about as good as a source you can get.

ydoucare

join:2003-03-12
Rensselaer, IN
reply to HEDP
Time to update their logo: Sprint Behind


HEDP

join:2008-04-27
Miami, FL
To be politically correct the logo should be:

Sprint, no longer the leader.

They choose to follow what other carriers do, after all.


powerspec88
Premium
join:2007-03-11
Harrisonville, MO
·Sprint Mobile Broa..
·AT&T Yahoo

reply to HEDP
Click for full size
I do not get this on my bill?


ninjatutle
Premium

join:2006-01-02
San Ramon, CA
Wait until your next one. My bill just came yesterday.

dneiding

join:2005-08-09
New London, OH

reply to HEDP
Very confused

I got my bill on Friday and on page 1 it says “Sprint is making changes to its policies. Please see the “Sprint News and Notices: box on page 2, the back of this page, for details”. So I flip over and read “Connection and Phone as Modem Plans T&Cs Change: Effective in 30 days, Sprint reserves the right to limit throughput speeds or amount of data transferred and to deny, terminate, modify or suspend service is usage exceeds 5 GB/month in total or 300 MB/month while roaming off network.”

So I call customer service to ask them how can I check my usage so that I don’t go over. The girl puts me on hold for five minutes and comes back and says that this change does not affect me since I am on an unlimited plan. I told her this seemed strange since my bill says it does affect me and she said it doesn’t. She tells me to rest assured it does not affect me, adds a note to my account to that affect and gives me her and a colleague she consulted with representative IDs.

I called right back and talked to another person and he too assured me that it didn’t affect me, added a note to my account and gave me his ID.

It seems strange to me that they would put this on my bill even though it has nothing to do with me.
Forums » Wireless/Mobile Connectivity » Sprint Mobile BroadbandSMBB and voice service... useable on handset? »
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