Further, you may opt out of Sprint service with no penalty on the line
of service impacted by this change if are not in agreement with the
change. You must opt out of Sprint contract within 60 days based on the
day they receive their bill message regarding the change in data usage.

Thank you for contacting Sprint. I understand your concern related to
the changing the terms and conditions for Mobile Broadband Connection
Plans.

Yes, you are right that Sprint is changing the terms and conditions for
Mobile Broadband Connection Plans, Data Access Plans, and Phone as Modem
Plans to include usage limitations. This change goes into effect for
all customers as of July 13, 2008. The specific change adds the
following limitations:

- Sprint reserves the right to limit throughput speeds or amount of data
transferred, and to deny, terminate, modify, disconnect or suspend
service if usage either exceeds 5GB/month in total, or 300MB/month while
roaming.

- In other words, if a customer exceeds the data amounts that Sprint has
specified, Sprint may modify usage behaviors, terminate, suspend, or
disconnect the customer?s service.

I would also like to inform you that we believe that all of our
customers should get the best service possible from their broadband.
That means speedy downloads for all users, not just a few. However,
when someone is downloading a particularly large amount of information
over a long period of time, repeatedly, it can slow down speeds for
other users who might just be checking their e-mail or browsing online.
So to make sure Sprint service is fair for everybody, Sprint is
encouraging the right kind of use on the network.

We are notifying our customers via a bill message to make our customer
aware these changes on the account. It allows customers the opportunity
to review their data usage.

quote:

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You've seen the rumors and leaked memos. And the official Sprint answer is, Yes. We are capping data usage.



Being able to manage our wireless network is a big part of our commitment to providing a great customer experience. But, the use of voice and data roaming by a small minority of customers is generating a disproportionately large level of operating expense for the company. As a result, we need to enforce the existing terms and conditions for phone plans. And, we are placing a limit of 300 MB per month on the amount of data use allowed while roaming off network as well as a 5 GB per month limitation on total wireless data usage for Sprint’s connection and phone as modem plans. This limit is well within the range of what a typical customer would normally use each month.

We are taking extensive efforts to make customers aware of the new limits and give them ample opportunity to change their usage habits before exploring any available options under the terms and conditions. While we are committed to providing a quality user experience for all of our customers, managing our costs is critical for the benefit of all of our customers. We want to continue to offer them compelling and affordable plans and services.




As more details become available about how the cap will work or what you as a customer can do about it, we'll let you know.



Thank you,



Will



Will England
Buzz About Wireless Admin
Sprint Nextel

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