Mr Matt
join:2008-01-29
Eustis, FL
kudos:1 Reviews:
 ·CenturyLink
 ·Comcast
·Embarq Now Centu..
 ·Millenicom
| The terms of wireless contracts should be reviewed?  If one reads their wireless contract, they will find they are not signing a bilateral contract but a unilateral contract written in the favor of the carrier. The most outrageous clause is the one that specifically states that the carrier does not guarantee to provide service. When a customer moves to an area where the carrier can not provide service the contract should be null and void. It turns out that in such a case, the subscriber is at the mercy of the wireless carrier to let them out of the contract. Except in the case where the subscribers cost is increased, the carrier can make any change to the subscribers plan at any time and the subscriber will have no recourse against the wireless carrier. That includes the carrier removing features from a plan. The EFT is just the tip of the iceberg when it comes to customer abuse. One thing that will benefit the subscriber is no longer automatically extending the subscribers contract for any change to their plan no matter how small. Some subscribers who believed that there contract was about to expire have found that their contract was automatically extended because of one of those minor changes. In reality the ETF should be prorated based on the months remaining on the contract divided by the term of the contract. |
