WhatHappened
join:2004-08-06
Waseca, MN
| [MN] Fox out MN
Here in MN Fox channel 809 has not worked through DVR or Cablecard since Friday. I had called Mediacom Saturday morning and had them call local dispatch to confirm the 809 channel didn't work. The said they would write a ticket.
Here we are now early Tuesday and it still doesn't work.
It is a head-end type issue, not a reception issue, since a clear QAM tuner can receive the channel over the cable network.
I guess channel outage is not enough to get Mediacom techs to work on the head-end. Probably just work bankers hours and no legal holidays. |
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WhatHappened
join:2004-08-06
Waseca, MN | Looking in more detail the Cable card and PVR are tuning the FOX channel on the wrong frequency 627.000 MHz (which would be channel 91). It should be on channel 92 (633.000 MHz).
The Clear QAM tuner is receiving the channel on 92.1 |
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WhatHappened
join:2004-08-06
Waseca, MN
| Wow, get to know which members of online forums work for Mediacom and PM them and they can get the issue fixed by the morning. I am glad there are Mediacom employees that care and spend their personal time helping Mediacom's customers. Thanks a lot mystery Mediacom employee:) |
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Anonymous
Premium
join:2004-06-01
IA
| said by WhatHappened  :....Mediacom probably doesn't have a field tech that knows his head from his ass... Why do you even ask for help here? |
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WhatHappened
join:2004-08-06
Waseca, MN
edit:
May 29th, @02:17AM
| I wasn't asking for help. I was hoping that a head end tech would read the forum or be alerted by those that read this forum and would fix the issue.
I want to set the record straight. Mediacom has some very hard working technicians that do the best they can do for the shitty pay they receive and the limited tools they are given (including training). The local technicians that have to work on the system day after day do go out of their way locally to make the system better when they can.
I have seen a unfortunate technician get verbally assaulted by the dispatch women during activation when things were not going well (he was using speaker phone). I would have called her boss and if nothing was done to fix her abusive attitude, I would have quit on the spot. He was actually a contracted VOIP phone installer from a near by metro area.
If Mediacom managers do read these forum, you need to invest money in training your customer support personal and making different levels of customer support personal available to your customers. When you had @home customer support the staff were trained well and were quick to escalate knowledgeable customers to well trained technician that could get a truck rolling to fix broken DHCP, DNS, or provisioning servers. They could do remote diagnostics on the servers while I was on the phone with them and had the DOCSIS tools to complete remote diagnosics of my connection with in a few minutes of my calling in. I long for the days of @home internet. My last two cable modems have been getting invalid feilds from the Mediacom DHCP server every other day for a few years and nobody that I tell at Mediacom cares to spend the 15 minutes to correct the network server configuration. With @home that issue would have been solved in less then 20min on the phone. |
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