Well, if your customer service sucks. and you're ranked last in http://www.dslreports.com/forum/r20547848 en Sat, 05 Dec 2009 07:29:30 EDT Sat, 05 Dec 2009 07:29:30 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20556419 tc1uscg : Right now, I've seen Metro PCS giving up 4 lines unlimited for 100 bucks. I know people with VZW that have only 3 phones, sharing 1000 minutes (somewhere around that, might be 800) txt msgs and that's about it and are paying over 90. Wife's BFF just jumped from Sprint to AT&T. They have 3 boys. Even though the husband works for AT&T (uverse installer) with 4 phones for the family, they not only are paying more (even with discount), all she does is bitch about the dropped calls and service issues. I guess it's live and learn. People bitch about billing problems, customer service, etc.. but heck, I have to call my credit card company this morning to see why I have a 1.95 charge for some service I never heard of. This is like the 4th time this year (almost every month) I've had to call about some billing issue. Oh, it gets taken care of but just like having to deal with Sprint, it still takes time and it never gets taken care of. I hate having to repeat myself 3 times and have the India caller do the same. But I get some good benefits with my card so I keep it. Just like I get great service with Sprint (I've had them for over 9 years now). I have 4 CDMA phones and 1 iDen phone. It works for me... :D]]> http://www.dslreports.com/forum/remark,20556419 Thu, 29 May 2008 08:18:57 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20553567 jc100 : Well got the 80 dollar base plan plus 4 other phones for 10 each for shared minutes. Then got about 15-20 dollars in extras etc etc. Its probably more around 140. I got to pull out the bill to know exactly. I don't without looking. It's basically the point is so everyone can call one another free. Hence the term family plan. It's shared minutes so I can't fathom it being any more on another provider.]]> http://www.dslreports.com/forum/remark,20553567 Wed, 28 May 2008 17:44:43 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20553511 tc1uscg :
said by jc100 See Profile :

If sprint wants to get rid of my business, they're free to cancel me. I'll tell them to suck my two year contract that gives them about 130 a month and will take my money elsewhere.
OK.. to someone else who will charge you as much if not more and still be capped.. Yep.. smooth move.. that'll show'em.. :uhh:

130 bucks for 5 phones. Just wondering.. did you price what you have with AT&T or VZW? :D]]> http://www.dslreports.com/forum/remark,20553511 Wed, 28 May 2008 17:33:24 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20553229 jc100 : Yep appreciate the heads up. If sprint wants to get rid of my business, they're free to cancel me. I'll tell them to suck my two year contract that gives them about 130 a month and will take my money elsewhere. I'm sure they can eat their ETF as well if they are the ones canceling. Anyhow, we've 5 phones on our family plan, along with extras and sorts. As I said, they get a good 130+ a month from us. I'm sure my ten years of loyalty with sprint can be valued at another company. Time tells if they want to press this issue. As I mentioned before, short of the time we tried another service provider (due to sprint's support and billing being ignorant and messing up our bills for two years), we've stuck by them. However, the evdo was the ONLY reason we didn't stay elsewhere. Now, with this gone, I've got no incentive to be loyal any longer. Let's see what happens and ALLTEL might be my next go.]]> http://www.dslreports.com/forum/remark,20553229 Wed, 28 May 2008 16:49:50 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20552738 dberdusco :
said by Skippy25 See Profile :

100's of MB for browsing?
And just out of curiosity..... where are you going to go that doesn't have a cap already or that is not going to have one real soon?
alltel doesnt cap and is very cheap to tether 25 dls a mnth
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There is no such thing as stupid questions, there is only stupid people]]> http://www.dslreports.com/forum/remark,20552738 Wed, 28 May 2008 15:21:38 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20551421 anon : Verizon. Same caps but much much better coverage.]]> http://www.dslreports.com/forum/remark,20551421 Wed, 28 May 2008 12:26:19 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20551495 jc100 : It sounds like a lot but seriously, I actually ran the counter and calculated my usage. When you visit places like CNN (images each are a few MB), main pages themselves take up 4-5 MB. What many forget is that simple web browsing is actually intensive. Today's sites are laden with ads (pop ups and even video ads) that further eat away at BW. Hell, if you don't believe me, spend about an hour browsing CNN, go to wired, check out dslreports, and whatever makes you happy. You'll be amazed at that counter, too. All these little graphics add up fast.]]> http://www.dslreports.com/forum/remark,20551495 Wed, 28 May 2008 11:51:39 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20551468 jc100 : To another provider for less price and I just won't worry about EVDO service =). There are more than plenty that offer better customer support, cheaper rates, etc that I can go with and take my money to. If they are all the same, what's the advantage of staying with Sprint? Say verizon or another has the same package (5GB cap included) for 20 dollars less, why pay sprint that extra? Make sense.]]> http://www.dslreports.com/forum/remark,20551468 Wed, 28 May 2008 11:46:47 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20551308 djrobx :
said by tiger72 See Profile :

It's amazing that Sprint is willing to alter its policy and possibly lose customers who don't even hit their caps because they're afraid that they might, and don't want to pay overages... all over 1/2% of their customers.
If Verizon and AT&T also have a 5GB cap, Sprint won't lose too many customers over it, because those customers will have nowhere to go without seeing the same limitations.

If such a cap must be instituted, I do like the "two out of three months" rule. With my "traditional" cable broadband access, I have sporadic months where my bandwidth usage is unusually high. ]]> http://www.dslreports.com/forum/remark,20551308 Wed, 28 May 2008 11:21:08 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20550383 probboy :
said by jc100 See Profile :

If they pull that crap on me, they can kiss my service goodbye.
And where exactly would you go? ]]> http://www.dslreports.com/forum/remark,20550383 Wed, 28 May 2008 07:28:41 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20549841 MemphisPCGuy : Thats the point I was trying to make. How about turning it OFF instead of OVER to someone else :)
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Computer Repair & Networking Services
»MemphisPCGuy.com]]> http://www.dslreports.com/forum/remark,20549841 Wed, 28 May 2008 00:49:41 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20549744 Skippy25 : 100's of MB for browsing?
And just out of curiosity..... where are you going to go that doesn't have a cap already or that is not going to have one real soon?]]> http://www.dslreports.com/forum/remark,20549744 Wed, 28 May 2008 00:17:45 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20549415 patcat88 : Remember Sprint has been advertising its EVDO routers, thats begging to be used for primary BB connection. What are those users going to do now? Class action time?]]> http://www.dslreports.com/forum/remark,20549415 Tue, 27 May 2008 23:10:41 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20549147 en102 : I have tethered in the past... on AT&T (tested out 3G tethering when it became available), it worked well for me, as my DSL service was poor at the time (AT&T gutting the neighborhood for Uverse).
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Canada = Hollywood North]]> http://www.dslreports.com/forum/remark,20549147 Tue, 27 May 2008 22:23:18 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20548934 jc100 : I have a phone and can tether for EVDO. I've been a customer with them for 10 years now with only 1 month break when I tried another carrier. If they pull that crap on me, they can kiss my service goodbye. I'll take my 10 years of loyalty and go elsewhere. My money is just as good at another carrier, for less headaches and better service (esp customer service) at a lower rate. This has been the only reason i stuck with sprint for all these years. Now, if they tell me I use too much, which I rarely tether but typical sessions for normal use might be 100s of MB for browsings, I'll drop them. Using a laptop and browsing can eat up a lot. Webpages are graphic intensive. Try it sometime, you'll see what I mean. SImply yahoo, googke, etc will be adding up fast.]]> http://www.dslreports.com/forum/remark,20548934 Tue, 27 May 2008 21:43:30 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20548837 tiger72 :
said by MemphisPCGuy See Profile :

The real "statistical freak" is the user that switches just because they are unsatisfied, unwilling to make a (usually minimal) sacrifice.
Fair nuff.
It's amazing that Sprint is willing to alter its policy and possibly lose customers who don't even hit their caps because they're afraid that they might, and don't want to pay overages... all over 1/2% of their customers.
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"What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning."
-United States Secretary of Defense (1961-1968) Robert S. McNamara]]> http://www.dslreports.com/forum/remark,20548837 Tue, 27 May 2008 21:27:50 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20548229 en102 : Using tethering or data only (laptop cards), I'd probably drop that down to ~ 1/10 of that number or less.
Many can/will use mobile data, but WAP will not easily consume 5GB.
Tethered/laptop can/will.
Eg. assume 5 million data users (laptop/tether), 25,000 would hit the limit. Not a significant number.. just bad press.
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Canada = Hollywood North]]> http://www.dslreports.com/forum/remark,20548229 Tue, 27 May 2008 19:44:03 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20548193 EPS : I wonder what that would be as a percentage of data users, as opposed to lumping in voice-only users when making the percentage.]]> http://www.dslreports.com/forum/remark,20548193 Tue, 27 May 2008 19:37:38 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20548182 ggultra2764 : The driving off part seems accurate considering that the only thing Sprint had going for itself with a competitive edge was its unlimited data usage. What will Sprint use now to separate itself from the competition, I wonder. The company's customer service is lackluster and it lacks decent rural coverage like Verizon Wireless. Might as well announce that you'll be merging with one of your competitors to keep the company afloat since Sprint's made clear that they are willing to be just like their competitors in terms of placing a low monthly data cap. :hmm:]]> http://www.dslreports.com/forum/remark,20548182 Tue, 27 May 2008 19:35:23 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20548134 en102 : Assuming they have 50 million subs (including Nextel and MNVO) that would mean 250,000 customers would be affected.
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Canada = Hollywood North]]> http://www.dslreports.com/forum/remark,20548134 Tue, 27 May 2008 19:29:13 EDT Re: Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20547960 MemphisPCGuy : The real "statistical freak" is the user that switches just because they are unsatisfied, unwilling to make a (usually minimal) sacrifice.
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Computer Repair & Networking Services
»MemphisPCGuy.com]]> http://www.dslreports.com/forum/remark,20547960 Tue, 27 May 2008 18:57:17 EDT Well, if your customer service sucks. and you're ranked last http://www.dslreports.com/forum/remark,20547848 KrK : ... might as well drive off the remaining hardcore customers you have. :D]]> http://www.dslreports.com/forum/remark,20547848 Tue, 27 May 2008 18:38:15 EDT