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MemphisPCGuy
Senior Systems Engineer
Premium
join:2004-05-09
Memphis, TN
 ·Comcast
| Re: Well, if your customer service sucks. and you're ranked last The real "statistical freak" is the user that switches just because they are unsatisfied, unwilling to make a (usually minimal) sacrifice.
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Computer Repair & Networking Services
»MemphisPCGuy.com | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | Re: Well, if your customer service sucks. and you're ranked last Assuming they have 50 million subs (including Nextel and MNVO) that would mean 250,000 customers would be affected.
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Canada = Hollywood North | |
| | EPS
join:2008-02-13
Hingham, MA | Re: Well, if your customer service sucks. and you're ranked last I wonder what that would be as a percentage of data users, as opposed to lumping in voice-only users when making the percentage. | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
 ·DSL EXTREME
| Re: Well, if your customer service sucks. and you're ranked last Using tethering or data only (laptop cards), I'd probably drop that down to ~ 1/10 of that number or less.
Many can/will use mobile data, but WAP will not easily consume 5GB.
Tethered/laptop can/will.
Eg. assume 5 million data users (laptop/tether), 25,000 would hit the limit. Not a significant number.. just bad press.
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Canada = Hollywood North | |
| | | | jc100
join:2002-04-10
| Re: Well, if your customer service sucks. and you're ranked last I have a phone and can tether for EVDO. I've been a customer with them for 10 years now with only 1 month break when I tried another carrier. If they pull that crap on me, they can kiss my service goodbye. I'll take my 10 years of loyalty and go elsewhere. My money is just as good at another carrier, for less headaches and better service (esp customer service) at a lower rate. This has been the only reason i stuck with sprint for all these years. Now, if they tell me I use too much, which I rarely tether but typical sessions for normal use might be 100s of MB for browsings, I'll drop them. Using a laptop and browsing can eat up a lot. Webpages are graphic intensive. Try it sometime, you'll see what I mean. SImply yahoo, googke, etc will be adding up fast. | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | Re: Well, if your customer service sucks. and you're ranked last I have tethered in the past... on AT&T (tested out 3G tethering when it became available), it worked well for me, as my DSL service was poor at the time (AT&T gutting the neighborhood for Uverse).
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Canada = Hollywood North | |
| | | | | Skippy25
join:2000-09-13
Hazelwood, MO | 100's of MB for browsing?
And just out of curiosity..... where are you going to go that doesn't have a cap already or that is not going to have one real soon? | |
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MemphisPCGuy
Senior Systems Engineer
Premium
join:2004-05-09
Memphis, TN
·Comcast
| Re: Well, if your customer service sucks. and you're ranked last Thats the point I was trying to make. How about turning it OFF instead of OVER to someone else 
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Computer Repair & Networking Services
»MemphisPCGuy.com | |
| | | | | | jc100
join:2002-04-10
| It sounds like a lot but seriously, I actually ran the counter and calculated my usage. When you visit places like CNN (images each are a few MB), main pages themselves take up 4-5 MB. What many forget is that simple web browsing is actually intensive. Today's sites are laden with ads (pop ups and even video ads) that further eat away at BW. Hell, if you don't believe me, spend about an hour browsing CNN, go to wired, check out dslreports, and whatever makes you happy. You'll be amazed at that counter, too. All these little graphics add up fast. | |
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dberdusco
Elviejon
Premium
join:2006-01-27
Phoenix, AZ
 ·Alltel Axess
| said by Skippy25  :100's of MB for browsing? And just out of curiosity..... where are you going to go that doesn't have a cap already or that is not going to have one real soon? alltel doesnt cap and is very cheap to tether 25 dls a mnth
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There is no such thing as stupid questions, there is only stupid people | |
| | | | | | | jc100
join:2002-04-10
| Re: Well, if your customer service sucks. and you're ranked last Yep appreciate the heads up. If sprint wants to get rid of my business, they're free to cancel me. I'll tell them to suck my two year contract that gives them about 130 a month and will take my money elsewhere. I'm sure they can eat their ETF as well if they are the ones canceling. Anyhow, we've 5 phones on our family plan, along with extras and sorts. As I said, they get a good 130+ a month from us. I'm sure my ten years of loyalty with sprint can be valued at another company. Time tells if they want to press this issue. As I mentioned before, short of the time we tried another service provider (due to sprint's support and billing being ignorant and messing up our bills for two years), we've stuck by them. However, the evdo was the ONLY reason we didn't stay elsewhere. Now, with this gone, I've got no incentive to be loyal any longer. Let's see what happens and ALLTEL might be my next go. | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| Re: Well, if your customer service sucks. and you're ranked last said by jc100 : If sprint wants to get rid of my business, they're free to cancel me. I'll tell them to suck my two year contract that gives them about 130 a month and will take my money elsewhere. OK.. to someone else who will charge you as much if not more and still be capped.. Yep.. smooth move.. that'll show'em.. 
130 bucks for 5 phones. Just wondering.. did you price what you have with AT&T or VZW?  | |
| | | | | | | | | jc100
join:2002-04-10
1 edit | Re: Well, if your customer service sucks. and you're ranked last Well got the 80 dollar base plan plus 4 other phones for 10 each for shared minutes. Then got about 15-20 dollars in extras etc etc. Its probably more around 140. I got to pull out the bill to know exactly. I don't without looking. It's basically the point is so everyone can call one another free. Hence the term family plan. It's shared minutes so I can't fathom it being any more on another provider. | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| Re: Well, if your customer service sucks. and you're ranked last Right now, I've seen Metro PCS giving up 4 lines unlimited for 100 bucks. I know people with VZW that have only 3 phones, sharing 1000 minutes (somewhere around that, might be 800) txt msgs and that's about it and are paying over 90. Wife's BFF just jumped from Sprint to AT&T. They have 3 boys. Even though the husband works for AT&T (uverse installer) with 4 phones for the family, they not only are paying more (even with discount), all she does is bitch about the dropped calls and service issues. I guess it's live and learn. People bitch about billing problems, customer service, etc.. but heck, I have to call my credit card company this morning to see why I have a 1.95 charge for some service I never heard of. This is like the 4th time this year (almost every month) I've had to call about some billing issue. Oh, it gets taken care of but just like having to deal with Sprint, it still takes time and it never gets taken care of. I hate having to repeat myself 3 times and have the India caller do the same. But I get some good benefits with my card so I keep it. Just like I get great service with Sprint (I've had them for over 9 years now). I have 4 CDMA phones and 1 iDen phone. It works for me... | |
| | | | | probboy
join:2008-01-10
Natick, MA
| said by jc100 :If they pull that crap on me, they can kiss my service goodbye. And where exactly would you go? | |
| | | | | | jc100
join:2002-04-10
| Re: Well, if your customer service sucks. and you're ranked last To another provider for less price and I just won't worry about EVDO service =). There are more than plenty that offer better customer support, cheaper rates, etc that I can go with and take my money to. If they are all the same, what's the advantage of staying with Sprint? Say verizon or another has the same package (5GB cap included) for 20 dollars less, why pay sprint that extra? Make sense. | |
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No_Scoop
@inehome-server.com | Verizon. Same caps but much much better coverage. | |
| | | | patcat88
join:2002-04-05
Jamaica, NY | Remember Sprint has been advertising its EVDO routers, thats begging to be used for primary BB connection. What are those users going to do now? Class action time? | |
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