| Why Sprint Loses Customers I've been a Sprint data card customer for almost 5 years.
Even though I fall well under the 5GB limitation, I went with Sprint because of the unlimited service because it provided my business use a) predictable monthly charge, b) no fear of instant debt, and c) bandwidth when I needed it. This attraction is no longer there. What now differentiates Sprint -- as a previous poster pointed out -- is bad customer service.
To have a 5 gig cap put on after all this time is a slap in the face to long-term customers. It is backward thinking. It is the opposition thinking of retention, where you reward long-term customers, who in turn talk it up to promote Sprint.
Sprint could have at least been innovative with the cap, like rollover bandwidth, a larger cap than the competition.
I just came out of a T-Mobile store and wished they had the data services I need because I would drop Sprint in a heartbeat.
Further, I can't see my usage in my Sprint.com web site account.
Further, Sprint so far hasn't been able to provide the historical data that I would like to have. (Not on the 5 years of paper bills, either.)
Further, Sprint's solution for me to get data usage is to call them up. Today it took 5 mins and 23 seconds on the phone. (Not bad, I suppose, compared to the 1.5 hours this morning trying to hash out some things.)
I have some friends who are also upset about Sprint action.
a) One friend with 3 phones and 1 data card with Sprint cancelled out and went to Verizon.
b) Another friend was wrongly billed $437 for Internet use on her 3 business phones AFTER a block on Internet was put on all three phones. When she pointed out the mistake to Sprint, a long drawn out affair started in which she had to engage an IT professional to fight for her money. When her contract is up, she's leaving Sprint.
c) Another friend is looking for a cell phone. After reading Consumer report reviews about Sprint Customer Service and then hearing from me about the data card fiasco, she is not going with Sprint.
Those are just the people I know about. I'm sure there are many, many other similar stories out there that are driving people away from Sprint.
I'm with another poster: I can no longer recommend Sprint. |
