Mr Matt
join:2008-01-29
Eustis, FL
kudos:1 Reviews:
 ·CenturyLink
 ·Comcast
·Embarq Now Centu..
 ·Millenicom
| Why I was disappointed with Sprint.  I subscribed to a family plan in February 2003. It included 2000 Minutes, unlimited downloading of photos, unlimited text messaging, unlimited use of my handset as a modem. When I tested the download speed I was getting about 40Kbps. I was very satisfied for the first Six Months. After I had service for Six Months I received a notice that I could no longer use my handset as a modem. At that time Verizon allowed a subscriber to use a handset as a modem and be charged peak minutes. I advised Sprint that they had increased the price of my service and was cancelling same. I planned to subscribe to Verizon service. The representative threatened to charge me a $200.00 ETF per handset. I advised the representative that I would have to pay an additional $120.00 per month to replace the data option on the two handsets which was a rate increase in and I would see them in court. I was advised by a supervisor that I could still use my handset as a modem. Several months later while I was on a trip, I tried to download an instruction manual for my digital camera. I found that my download speed was limited to 9.6Kbps. When I complained to a data representative they advised me that Sprint did not guarantee download speed and that was the way it was. I was told I could not cancel my service without paying an ETF. By then Verizon had prohibited using their handsets as a modem without paying an additional fee for tethered data. Sprint and Verizon have a habit of removing features from their plans and then charging their subscribers to restore the features they have removed. I guess Sprint and Verizon are playing the same game they played with their tethered data in 2005. Sprint is now a dead issue because they did not provide a signal in my new home. I was forced to subscribe to Verizon service at a much higher cost. |
