Broadband Tech > Security > Security > Symantec tells users: Disable protection before SP3...

Symantec tells users: Disable protection before SP3...

symantec says others are having this problem . well I've updated 8 computers , 3 with AVG , 2 with avast 1 with trend 1 with avira and 1 with panda , none has had any problems and they were a mix of AMD and intel . norton went downhill years ago .

reply to Oleg
I guess I got lucky. I installed SP3 right over NIS2008. No glitches so far.

reply to jerry666
"8 computers did not have the problem" is not particularly persuasive evidence against the truth of the proposition "some other computers have the problem".

I don't know whether Symantec is or os not completely to blame for this screwup; I'm just a fan of logic.

reply to Oleg
What makes me wonder is why people think Norton is better than other security products?
I would not want Norton even for free

reply to simmery

I don't necessarily like Norton, I just have never had any problems with it. I would probably use something if I had problems with it. But it does it's job for me, so why fix something that is not broke.
--
"The truth is incontrovertible, malice may attack it, ignorance may deride it, but in the end; there it is."

reply to dave
norton implied other security suites had this problem , I'm just stating 4 dif security apps I use had no problem. statistically unimportant , just my observation

reply to Oleg
I'm not a Norton fan. For that matter, I'm not a fan of any security application. I change brands all the time, just to see what they're like. The end result is that I think they're all fine. I rarely have problems with any of them -- errors, bloat, or other things that people complain about.

Right now, I'm using NIS 2008 because it doesn't bother me, I'm used to it, and it seems to offer reasonable protection. I occasionally do an online scan to see if NIS has missed something, but nothing ever turns up. This is probably because I don't go to shady places on the internet, don't open questionable emails, and so on.

People who take more risks may wish to batten down the OS itself rather than rely on a suite or a raft of individual programs. I'm not interested in doing all that, so I use suites made by NIS, McAfee, Trend Micro -- whatever. It depends on who has the features I want when my subscription is about to run out. NIS usually wins.

If I don't want to mess with a third-party firewall (say, on my gaming machine), I use NOD32 and the Windows firewall. I don't understand all this carrying-on about brands. They change all the time. Some have better years than others. Who cares.

reply to Oleg
Symantec's claim that other Antivirus applications have had this issue of extra registry entries has not proved to hold water.

quote:

---

After a lot of testing, we’ve reproduced a number of different cases where applying the XP SP3 upgrade adds additional registry keys within already existing Symantec registry keys. The Symantec keys affected vary from machine to machine and the effects of these added keys vary as well. We are still trying to understand why the upgrade is adding these keys. We have determined that the SymProtect feature is involved, though this issue is not exclusive to Symantec customers. We’ve seen reports from various users who are not running Symantec products.

To help prevent this issue from occurring, you should disable SymProtect prior to installing the Windows XP SP3 upgrade.

This setting, in Norton Internet Security 2008 and Norton AntiVirus 2008, can be found within the Options page as “Turn on protection for Norton products.” In this case you should uncheck the box prior to the upgrade. After the upgrade is complete, please remember to re-enable this feature.
.
For Norton SystemWorks 2008 you have to go to the Advanced Options UI that is under Settings. Next, click on "Norton SystemWorks Options" and select the General tab. Lastly, uncheck the box that says, "Turn on protection for my Symantec product”.
.
For Norton SystemWorks 2008 Premier you can use either the previous instructions or the Norton AntiVirus instructions.
.
For Norton 360, disable the "SymProtect Tamper Protection" quick control within the settings page.
.
For those who have already applied the upgrade and are running into problems, we’re working on a stand-alone tool that would delete the extraneous registry keys.

-Reese Anschultz
Sr. SQA Manager
Symantec Corporation

---

reply to Oleg
From the original article:

In a post to a Symantec support forum, Reese Anschultz, a senior manager with the company, said users of Norton Internet Security, Norton AntiVirus and Norton 360 -- the firm's best-selling consumer security software titles -- should switch off the "SymProtect" feature before trying to install XP SP3.

"After a lot of testing, we've reproduced a number of different cases where applying the XP SP3 upgrade adds additional registry keys within already-existing Symantec registry keys," said Anschultz.

reply to Oleg
Forgive me if I'm being dense here, but when one is doing a major SP update, doesn't it make sense to shut down all extraneous running programs first? You know, like every single software program installer always tells you to?
--
Life is simply one damned thing after another.

reply to jerry666

quote:

---

symantec says others are having this problem . well I've updated 8 computers , 3 with AVG , 2 with avast 1 with trend 1 with avira and 1 with panda , none has had any problems and they were a mix of AMD and intel . norton went downhill years ago .

---

reply to Oleg
To all: Please read this M$ article before installing:
»support.microsoft.com/kb/949377

Includes the following advice:
Method 1: Download and then install the full Windows XP Service Pack 3 download package from the Microsoft Download Center
Download and then try to install the full Windows XP Service Pack 3 download package from the Microsoft Download Center.

For more information about how to download Windows XP Service Pack 3, click the following article number to view the article in the Microsoft Knowledge Base:
322389 (»support.microsoft.com/kb/322389/) How to obtain the latest Windows XP service pack
Back to the top

Method 2: Restart the computer, and then close or disable any antivirus or antispyware program that may be running

One of the most common causes of installation failure is when a third-party program holds a file open or locks a file that the service pack installer needs. To help prevent this issue, follow these steps before you install Windows XP SP3: 1. Exit all programs on the computer, and then restart the computer.
2. After you restart the computer, close or disable any antivirus or any antispyware programs that may be running.

Note You can disable the programs from the notification area. To disable a program from the notification area, right-click the third-party program icon, and then click an option to close or to disable the application.
3. After you close the antivirus program or the antispyware program, install Windows XP SP3 from the full download package that you downloaded in Method 1.

Note You may also install Windows XP SP3 from the Windows Update site or from the Microsoft Update site.
4. After Windows XP SP3 installation is complete, enable the antivirus program or the antispyware program that you disabled in step 2.
--
Proud Member of ASAP
DSLR Phishtracker

reply to Oleg
i think it is good advice in general to disable AV, irrespective of what that AV is, when doing such major updates like a Service Pack install. Or other security software that scans and protects the system. When such an amount of, beneficial, changes occur on a system it is better not to obstruct the process

Cudni
--
"Mercifully, he hit him with the soft end of the pistol."
Help yourself so God can help you.
Microsoft MVP, 2006 - 2008

reply to Oleg
And YOU ALL ACT LIKE SYMANTEC IS INTELLIGENT and ON YOUR SIDE.

Remembre the SONY dvd virus crapola, that many leading venders did not catch.

Makes ya wonder don't it.

reply to amysheehan
so then why in the hell does MS set up automatic updates ?? that is a sure way to bork a comp no ? or does the auto update shut down all security apps ??