GroovyPhoenx
join:2006-05-22
Gloucester, ON
 ·Rogers Hi-Speed
| reply to Rob
Re: You can not compete with FIOS
said by Rob  :Your point? Folks really only speak up when there is a problem. You mean all those calls about "Hey my computer is working fine!" were really a dream1?!?!
Dangit! thanks for blowing my bubble up.
Seriously though its true, you don't get calls (well there was that one time) where they say "Hi I just wanted to say everything is great and I'm happy" it would be nice, but if no one called with problems, I'd be out of work (I work at a govt service desk) No problems = No Jobs! |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
 ·DSL EXTREME
| reply to hopeflicker
Point is.. many people want CHEAP, yet reliable service.
Comcast has never been 'cheap' in general. Where Verizon offers FiOS, they aren't really 'cheap' either.
Eg. Time Warner L.A. offers $99/month for 1 year on digital, HSI (6Mbps) and unlimited VoIP. Sure, by the time you add in a 2nd and 3rd TV, a tier, and you're probably at $125/month.
AT&T = $104/month (U300) + $15/month more for 6Mbps = $119/month.. and doesn't include any phone service.
AT&T = pricey
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Canada = Hollywood North |
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yettavr6
join:2004-07-26
Plymouth Meeting, PA
| reply to probboy
I have to agree, having dealt with both Comcast and FiOS support multiple times, FiOS support (both customer support and technical support) is about the worst there is. Comcast support is much more organized, and you don't have to go through 27 voice recognition prompts ("I'm sorry, i didn't understand that...") and be transferred between 8 different departments before you actually get to talk to someone. Having said that, i will still switch to FiOS when it becomes available soley for the larger and uncompressed HD selection. |
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hopeflicker
Capitalism breeds greed
Premium
join:2003-04-03
Long Beach, CA
| reply to Rob
said by Rob :Your point? Folks really only speak up when there is a problem. Im still trying to figure out what probboy point is. Maybe we should ask him first 
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Religion does three things quite effectively: Divides people, Controls people, Deludes people. |
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probboy
join:2008-01-10
Natick, MA
| reply to hopeflicker
Hence why I said based on my experience.  |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast
| reply to hopeflicker
Your point? Folks really only speak up when there is a problem. |
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hopeflicker
Capitalism breeds greed
Premium
join:2003-04-03
Long Beach, CA | reply to probboy
10+ pages of horror 
»/nsearch?q=comcast+horror |
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probboy
join:2008-01-10
Natick, MA
| reply to hopeflicker
Users of this site are not reflective of the general population. I would guess that 95% of the general population doesn't give a darn how their TV/phone/internet is provisioned, be it coax, twisted pair, fiber optics, or carrier pigeon. Most people wouldn't know what to do with 5/1 or 10/1 or 20/5 or 50/10 internet service. All most people care about is price, which is something Comcast can (if they choose) compete on.
I personally like being able to call a service provider at hours other than 8:30 - 6:00 PM Monday - Friday. In my experience, the Comcast folks are a lot more pleasant to deal with and seem able to fix issues in a timely manner, unlike the horror stories inre: FIOS. |
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