voipdabbler
join:2006-04-27
Kalispell, MT
| Canceling with Comcast already a nightmare.
We had Comcast when we lived in the DC suburbs. When we moved west several years ago, canceling with Comcast was already a nightmare. We notified them we were moving and turned in the cable boxes for the TVs--I've always owned my own cable modem. Shock of shock, we kept getting monthly bills for non-existent services at our old address after we moved (the post office dutifully forwarded them to our new address). Dealing with Comcast personnel by phone and certified mail didn't help. The only thing that did was getting the Montgomery County consumer affairs office involved. Once they stepped in, Comcast quit billing. They did try to claim I owed them for the cable modem but had to admit that was an error too when I produced the receipt. (Thankfully, I had purchased it using a credit card and the credit card company was able to help me obtain a receipt.) If they get any worse, well expect a Comcast representative to show up when a deceased customer's estate is probated and demand a percentage of the estate for providing services after death. |
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bobjohnson
Premium
join:2007-02-03
Titusville, FL
 ·Sprint Mobile Broa..
 ·RoadRunner Cable
|  Comcast has good customer service
A friend of mine has had comcast since well before the adelphia transition, he called customer service the other day for a bad modem... They told him that they did not service the area and he doesn't have an account with them.. He finally escalated the issue to somebody important who asked that he fax the bills he has been receiving to them.. He faxed 2 or 3 bills to them and was told they would resolve the issue and call him back.. about 2 hours later his modem restarted and never synced up.. And so it started all over again... He has already got a Sprint USB card and had it for a week and they still haven't done anything
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