namename
@suddenlink.net
| new modem might help
Hello, Most techs don't know anything other than what their training books tell them, This being said if your speeds aren't up to par with your service plan, i suggest you replace the modem suddenlink offers (i assume an ambit modem) with a sb4200 or higher cable modem from Motorola. Before while cox was still in this area, we would regularly have various problems with the net, and the techs (over a year or so, once every 3-4 months) could never fix it. I got a sb4200 from a friend and the net started acting up, so before i called their techs to come out, i just called and had them register the sb4200's HFC mac address and plugged it in, Since then(3+ years ago), i've had no trouble with the net unless it was the ISP (cox or suddenlink). There is some problem with getting a "solid" 10mbit download, but using multi source downloading it will easily get that speed or abit higher. Single connection's for a download seem to be capped somewhat below the 10mbit, but not the total throughput.
In short, if you are still having trouble, get your own modem, the newest Motorola modems are around $60 at the local walmart here. this should atleast make the net stable and as fast as possible.
Next after you get the modem lookup your currect state's laws and the suddenlink TOS to see if its possible to use a custom firmware on the modem, if you can legally, you can tell the modem to use any "config" file that your ISP hosts, which may allow you to get the highest possible speeds.
Please note that replacing a modem firmware is somewhat technical but shouldnt be too hard, also there are even places (online) you can get these modems that already have a custom firmware on them, so all you have to do is call the isp tell them the hfc mac address of it, then plug it in and let it use the default config for about a week or so, which will let your modem save all the configs that your isp sends to people, after that you can start testing these configs on your own. |
