skurfa
join:2006-03-10
Yorktown, VA
| 5G cap confusion
I have been a Sprint customer for many years, over 10 on voice and 3 on my data card. I emailed Sprint today about the 5G cap, questioning whether it applied to my connection card, here was the response:
Dear Colburn Crockett,
Thank you for contacting Sprint. I will be happy to assist you about
the Connection Card and Phone as a modem.
Yes, it is correct that Sprint reserves the right to limit throughput
speeds or amount of data transferred and to deny, terminate, modify,
or
suspend service if usage exceeds 5 GB/month in total or 300 MB/month
while roaming off network. This also goes for Conennection card and
phone as a modem.
I would like to inform you that this also apply for EVDO laptop card
or
to phone as modem. Also, I would like to inform you that you will not
be able to use this service in roaming.
It is a pleasure assisting you. Have a nice day!
Sincerely,
Suzanne P.
Sprint
Now, to me that sounded like it WOULD apply, so I mailed back that I planned to cancel my longstanding relationship Sprint and that I thought it was a dumb move for a company thats bleeding customers. They responded with this:
Dear Colburn Crockett,
Thank you for your reply.
Sprint believes that all of our customers should get the best service
possible from their broadband. That means speedy downloads for all
users, not just a few.
When someone is downloading a particularly large amount of information
over a long period of time, repeatedly, it can slow down speeds for
other users who might just be checking their e-mail or browsing online.
So to make sure Sprint service is fair for everybody, Sprint is
encouraging the right kind of use on the network.
Further, I noticed that you have Connection Card with unlimited data
plan of $59.99 on the line #7301. Therefore, you do not need to worry
about exceeding the GB's while using the connection card or phone as a
modem.
This update has been sent specially to all the customer who does not
have the unlimited data access pack.
Therefore, I assure you that this statement will not affect you as the
unlimited data plan is added on the line.
It is a pleasure assisting you. Have a nice day!
Sincerely,
Suzanne P.
Sprint
SSSOOOOO, now it would seem we existing customers WON'T be affected by it. My contract is obviously up, so I will just continue to use my card as usual and see what happens. They seem confused themselves, look at the original reply from Suzanne, first it says 300m cap on roaming, then it says "Also, I would like to inform you that you will not
be able to use this service in roaming."
Cole |
