Comcast Domain Hacked > Hack or Social Engineering?

Hack or Social Engineering?

nether from the "message" posted
my bet is just hammered at it for days and brute forced the pass

reply to nklb
Of course it was routine maintenance. That is the usual message that is put up, correct?

I also like how someone was told "the internet is down".

reply to nklb
I would guess good social engineering combined with NetSol support drones that are in some call center on the other side of the world that does not know who Comcast is.

It's not that hard to get account information reset, it's most often a huge pain in the ass. I am sure someone will come up with more silly rules to make these changes.

One of the things I get stuck doing at work is helping move domains to our hosting. Some times the customer wants to move their domain registration as well. About 7 out of 10 domains I move the customer has no idea what the username/password is and the email address on the domain is very often an email address they have not had in years.

reply to nklb
Any bets on disgruntled employee?

reply to ptrowski
Could be that since most if not all maint. to a site/servers/etc. is performed at night, the employees were caught off guard like everyone else. They probably thought it was routine maint. and passed along the message.

Let's leave the black helicopters on the ground for now...

reply to nc1165
That's my thought.

reply to battleop
Bleh I doubt it was one of our people. Also i hate getting calls from people who don't have access to their account cause the info is old. It's a pain in the ass to tell them sorry but I can't modify your DNS cause your authorized. And please don't call us support drones. We work in a great place honestly for what we do but we get people who want to treat us like crap and well it just makes the rest of the day suck.

reply to nklb
It was someone who hacked Comcast's email and got a change password request from NS, Comcast has admitted the fault.