Hawken
@comcast.net | reply to nklb
Re: Hack or Social Engineering?
It was someone who hacked Comcast's email and got a change password request from NS, Comcast has admitted the fault. |
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netsol tech
@ptd.net
| reply to battleop
Bleh I doubt it was one of our people. Also i hate getting calls from people who don't have access to their account cause the info is old. It's a pain in the ass to tell them sorry but I can't modify your DNS cause your authorized. And please don't call us support drones. We work in a great place honestly for what we do but we get people who want to treat us like crap and well it just makes the rest of the day suck. |
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meister_sd
Premium
join:2006-01-29
La Mesa, CA | reply to nc1165
That's my thought. |
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TraumaJunkie911
@comcast.net
| reply to ptrowski
Could be that since most if not all maint. to a site/servers/etc. is performed at night, the employees were caught off guard like everyone else. They probably thought it was routine maint. and passed along the message.
Let's leave the black helicopters on the ground for now... |
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nc1165
join:2001-04-10
Delray Beach, FL | reply to nklb
Any bets on disgruntled employee? |
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battleop
join:2005-09-28
00000
| reply to nklb
I would guess good social engineering combined with NetSol support drones that are in some call center on the other side of the world that does not know who Comcast is.
It's not that hard to get account information reset, it's most often a huge pain in the ass. I am sure someone will come up with more silly rules to make these changes.
One of the things I get stuck doing at work is helping move domains to our hosting. Some times the customer wants to move their domain registration as well. About 7 out of 10 domains I move the customer has no idea what the username/password is and the email address on the domain is very often an email address they have not had in years. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | reply to nklb
Of course it was routine maintenance. That is the usual message that is put up, correct? 
I also like how someone was told "the internet is down". |
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elios
join:2005-11-15
Springfield, MO | reply to nklb
nether from the "message" posted
my bet is just hammered at it for days and brute forced the pass |
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nklb
Premium
join:2000-11-17
Ann Arbor, MI
clubs: | I wonder if this is a true "hack" or just an example of good social engineering?
--
for all your Linux questions |
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