Comcast Domain Hacked > Kings of the Alibis

Kings of the Alibis

Call center representatives are not technicians. They can't see the way your equipment is set up, they can't see your drop outside, they can't see the technician across the street. They can try to ping your modem or your cable box and go over general connections with you and that's about it. If pinging the equipment and double checking wires doesn't fix it, they need to send a truck. They can guess what the problem is, but it usually makes them look dumb...

And if you have no dial tone, the cable company sends a truck either that day or the next day. How are you going to say they only send a truck if it affects a lot of customers when, in 2/3 examples you used, an appointment was going to be setup for you the next day? The only reason they didn't setup an appointment in the last one is because you explained a tech was working on the wires... obviously if the wire is down for a tech to work on it you'll lose service until he restores the wire.

I brought this situation up because even when I have confirmed that several other people in my neighborhood called and complained about losing service we were all advised that it was not an area outage. Everyone I called was given the same story. We would have to wait a day or two until our drop was repaired. I agree that the representative cannot see the connections in my home, but I have never had a splitter fail. I would much rather be advised that the problem is an area outage and the trouble should be cleared shortly if that is the case. I find it offensive to be told that I will have to wait one to two days for a technician to repair the drop serving my home when there is no problem with the drop.

reply to Mr Matt

said by Mr Matt:

Every Cable company has a catalog of alibis.

1)....The problem fixed itself in about two hours.

2)....Within One Hour the problem fixed itself.

3)....Within about ten minutes service was restored....