pluskey
Premium
join:2003-07-09
Columbia, MD
| Happy customer, but some suggestons for you
I have been a CallVantage 2-line customer for almost 2 years now, and have been completely satisfied. That said, you clearly are not, so I offer some suggestions which may help you.
First - inferring from your original post and some responses, it seems like you have two Telephone Adapters behind your router serviced by one public IP on the WAN side. That may be a problem, since they would fight for resources. Unless you need 3 or 4 lines, the problem may be solved by talking to a Callvantage human, explain the situation, and have them route (provision) the two lines in question to one TA, lines 1 and 2 respectively. I don't know if this is available, since it seems like your company is paying for one account and you are paying for the other, which may mean you have separate billing accounts which may confuse the situation.
Here is one big point in favor of Callvantage, you can talk to a human, and they usually speak English. They also seem, in my experience, to be able to do more than apologize - they actually can help. That is not always available with other VOIP providers.
If you need 3-4 lines, I know Callvantage offers that solution under their business VOIP offering. Maybe they can work out something for you using the business TA with your personal line, giving you two business lines and provisioning your personal line on the TA line 3 or 4. Again, a call to a human would be in order.
If the above situation is not as described, next I would ask what your internet connection is like (DSL, Cable), speed, etc. If you have the cheapest available DSL, you may not have enough upload bandwidth to support more than one line. General rules of thumb I have read say that you should have 90Kb upload speed per line, which is probably very conservative and leaves you ample upload bandwidth for computer use.
If you have cable internet, you may experience latency related problems, which usually appear as choppy voice quality. Since you don't describe this as a problem, I don't think it is an issue at this time.
So there it is, free advice, worth every penny. |
