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 ·Embarq Now Centu..
| ... Here's the response I got:
Thank you for contacting Sprint. I understand your concern related to
the changing the terms and conditions for Mobile Broadband Connection
Plans.
Yes, you are right that Sprint is changing the terms and conditions for
Mobile Broadband Connection Plans, Data Access Plans, and Phone as Modem
Plans to include usage limitations. This change goes into effect for
all customers as of July 13, 2008. The specific change adds the
following limitations:
- Sprint reserves the right to limit throughput speeds or amount of data
transferred, and to deny, terminate, modify, disconnect or suspend
service if usage either exceeds 5GB/month in total, or 300MB/month while
roaming.
- In other words, if a customer exceeds the data amounts that Sprint has
specified, Sprint may modify usage behaviors, terminate, suspend, or
disconnect the customer?s service.
I would also like to inform you that we believe that all of our
customers should get the best service possible from their broadband.
That means speedy downloads for all users, not just a few. However,
when someone is downloading a particularly large amount of information
over a long period of time, repeatedly, it can slow down speeds for
other users who might just be checking their e-mail or browsing online.
So to make sure Sprint service is fair for everybody, Sprint is
encouraging the right kind of use on the network.
We are notifying our customers via a bill message to make our customer
aware these changes on the account. It allows customers the opportunity
to review their data usage. --
Asus P5N-E SLI|E4500|2 GB DDR2 800|8800GT|Audigy + Front Bay|Hauppauge PVR-150MCE|Vista Ultimate + XP Pro SP2 dual boot|Sony Vaio VGN-CR290|Sprint Mobile Broadband|Netgear WGR614v8 | |
 tuarisYou Clicked on the Apple
join:2001-10-19
Naples, FL | Well if they are changing their terms, fine with me. This give me a chance to cancel my service without the early termination fee, and I could really use the extra $60 each month.
--
President/CEO - Pacy World - »www.pacyworld.com | | |
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| Sprint Caps I just spoke to a rep for over 2 hours. It took this long because she had no idea what I was talking about, I had to tell her I read about it on the www. She had to ask tech specialists, 2 supervisors just to find out about the change. Pathetic.
YES Sprint is capping at 5gb and 300mb for roaming. I pay $60 for an unlimited usage which will no longer exist. They will give a written notice in the May billing as to the change. You will have 2 months to opt out with no early termination fee.
I asked to see an announcement on sprint.com where they announced this and she said there is nothing on their site. I asked why they are hiding this info from us??? I repeatedly asked why they are not coming clean!!! What is really appalling is that when you log into your account on their site it says "there is no usage data for this account" so you have no idea how much you use with them. It took her 30 minutes to tell me my monthly usage.
I explained to the rep I considered this to be breach of my 2 years contract for unlimited usage with Sprint. She said they can change the TOS anytime they like.
I said I expected a refund for my equipment, she said that was going to happen. Force me out my contract then I expect you to take back your 5 month old equipment. Time for class action lawsuit. Why should I have to own this equipment if you sell me something based on false advertising about unlimited usage and we sign a contract which you break?
Should I also tell you that Sprint sells your personal info? OH YES, look up your data card phone number on the www for cell phone lookup, it has your name and the phone number and for $25 you can buy the personal info related to the number including address, neighbors, number of kids. Go see. All this for a DATA CARD phone number. You are BUSTED Sprint.
Sprint, you suck and I am coming for you. | |
| I called them at 10:30 am this morning and they denied EVERYTHING, told me the cap was just a rumor on the internet, that I'm paying for unlimited data and will continue to get unlimited data. Then she added if the plans change it will not affect me since the change occured after I signed on. She was either lying or uninformed, I've been in other forums and people have posted the exact language in their bill notifying them of the change. Not much we can do but take a wait and see approach. I just cancelled my AT&T account less than a month ago, because sprint's evdo coverage is far better than AT&T's HSDPA. AT&T has a cap too, but as far as I can tell, there is zero enforcement of it. I'm hoping sprint is taking a similar approach, and not enforcing it except in extreme circumstances. I guess after 7/13, I stop streaming, and only use it to browse boring static, 1994-style web pages. If they kick me off, then I'll just go back to AT&T. | |
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