 trent7
join:2005-11-28
Philadelphia, PA | Good laugh Some of the comments are hilarious. You guys cooled my anger as I sit here with no Internet, TV or Phone because my signals crapped out completely in 48 hours, and nothing works anymore. Pretty much sums up the Comcastic experience!
Only thing keeping me in touch with the modern world is a slow public WIFI network that I get to use more often than I'd want, thanks to Comcast's reliability.
But even with my high level of dissatisfaction I must give some credit to some of their Customer Support staff. I've never had a CS that was as bad as some have described on these forums. If I get a clueless CS I usually try to end the call as fast as possible and call back a while later. Technicians have also been pretty good, on time and done with the job pretty quickly.
IT'S JUST THAT THE DAMN SERVICE IS SO DAMN UNRELIABLE!!! It seems that there is an issue about once a week or every other week! They don't need 15,000 more customer support ... they need 15,000 on the ground servicing their network and making sure things are running as they should ALL THE TIME!!! Some people actually rely on their connection for their work and income! |
