 Quaoar
join:2004-08-11
Fort Collins, CO
 ·Comcast
| I am the exception! I must be the quintessential Comcast customer who has had nothing but exceptional customer service for both HSI and CableTV. Perhaps my experience is due to the ability of my local Comcast installers and service people to be friendly, knowledgeable, and helpful.
Frankly, in my experience, Comcast's telephone CSRs have been nothing but polite and helpful, as far as they are allowed to be helpful. Nonetheless, every one I have called in the last five years has been at least polite. I have never been denied a service call for an obvious HSI or CableTV problem.
I have never been charged for a service call because I am polite. Every service call I've had has been completed without fail, often with my experience with either HSI or CableTV dictated to the cable tech at my house.
My core group of friends also think that Comcast is an exceptionally responsive supplier.
Now, OTOH, I *do* have personal problems with Comcast's HDTV offerings and with Comcast's "managing" P2P transfers. Comcast's P2P throttling is a minor issue since I download less than 15GB/month.
Nevertheless, I believe that Comcast's throttling of P2P is evidence that their cable network, on average, has little capability to meet what we all know will be required in the next two to five years for HSI downloads of TV, movies, etc., and Cable TV downloads of HDTV content.
Comcast, and possibly other cable operators, with all of their corporate knowledge simply failed to understand where cableTV and the interwebs were going, and have no spare capacity in their 20 year old infrastructure to handle the demands.
This failure to visualize the future means that other modes of high speed connectivity will rise in the very near future, cutting Comcast and other major cable systems down to their knees.
Q |
